Showing 1 - 2 results of 2 for search 'Othman, Zulhan', query time: 0.01s Refine Results
  1. 1
    Service delivery system and customer patronization : a comparison of ethnic restaurants in Shah Alam / Zulhan Othman
    by Othman, Zulhan
    Published 2007
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  2. 2
    The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman
    by Othman, Zulhan
    Published 2015
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