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Sha'sha'ah, Hatim Ghazi
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قياس جودة الخدمات المصرفية التي يقدمها بنك فلسطين المحدود في فلسطين من وجهة نظر العملاء /
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شعشاعة، حاتم غازي
Published 2004
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Customer services
Quality controlzPalestine
SERVQUAL (Service quality framework)
Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group
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