Analisis kualiti perkhidmatan institusi kewangan : kajian kes di BBMB, UKM dan BIMB, BBB /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | Malay |
| Published: |
Bangi :
Fakulti Sains Matematik, Universiti Kebangsaan Malaysia,
1996
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| Subjects: | |
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| Physical Description: | xiii, 111 p. : ill. ; 30 cm. |
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| Bibliography: | p. 98-99 |