Toelle, S. (2006). The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings. Nova Southeastern University.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Toelle, Sulistyawati. The Linkages Among Service Quality Attributes, Customer Value, Customer Satisfaction, and Customer Loyalty in Indonesian Retail Banking Settings. Florida: Nova Southeastern University, 2006.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Toelle, Sulistyawati. The Linkages Among Service Quality Attributes, Customer Value, Customer Satisfaction, and Customer Loyalty in Indonesian Retail Banking Settings. Nova Southeastern University, 2006.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.