The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings /
Saved in:
Main Author: | Toelle, Sulistyawati |
---|---|
Format: | Thesis Book |
Language: | English |
Published: |
Florida :
Nova Southeastern University,
2006
|
Subjects: | |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
The mediating role of customer satisfaction towards customer loyalty in the motor takaful industry in Malaysia /
by: Lim, Ka Bian
Published: (2016) -
Determinants of customer satisfaction and customer loyalty : exploring the moderating role of switching cost and customer experience among Malaysian postpaid mobile phone users /
by: Syukrina Alini Mat Ali -
The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
by: Jan, Muhammad Tahir
Published: (2012) -
Antecedents of online customer loyalty intention : mediation effect of satisfaction, trust and attitude toward loyalty /
by: Feizbakhsh, Mirbehzad -
Customer satisfaction and retail banking : an assessement of some of the key antecedents of customer satisfaction in retail banking /
by: Hamdan Abdul Hamid
Published: (2007)