CRM-i : kerangka kerja strategik pengurusan perhubungan pelanggan /

CRM-i : kerangka kerja strategik pengurusan perhubungan pelanggan /

محفوظ في:

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Nor Hapiza Mohd Ariffin
التنسيق:	أطروحة كتاب
اللغة:	Malay
منشور في:	2010
الموضوعات:	Universiti Kebangsaan Malaysia > Dissertations Dissertations, Academic > Malaysia Customer relations > Management Relationship marketing
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!

مواد مشابهة

Customer participation in value creation in internet-based self-service technology (ISST) environment /
بواسطة: Amrul Asraf Mohd Any
منشور في: (2011)

The effects of customer-brand relationship investments on customer engagement /
بواسطة: Zuraidah Zainol

The influence of customers values, brand relationship quality and brand resonance in Malaysian public higher learning services /
بواسطة: Sharizal Hashim

Customer value and CRM performance for online store : Chinese online share trading market /
بواسطة: Tan, Hean Seng
منشور في: (2007)

Communicating with the customer : a study of the adoption of customer relationship management (CRM) in two Malaysian organizations /
بواسطة: Rizwana, Shoukat
منشور في: (2004)

Power-trust-commitment in relationship marketing /
بواسطة: Soetomo, Harsini
منشور في: (2001)

Relationship marketing tools (RMTs) and their relationship with customer satisfaction and retention /
بواسطة: Che Aniza Che Wel
منشور في: (2009)

An adoption of strategic CRM-i framework: a case study / Wan Muhamad Asiff Wan Draman
بواسطة: Wan Draman, Wan Muhamad Asiff
منشور في: (2011)

A match between customer-focused manufacturing strategy and performance measurement system and company performance /
بواسطة: Rozita Amiruddin
منشور في: (2004)

The impact of managing business partners supported by web-based technologies on inter-organisational relationships : an empirical study from partners' perspective within the ICT industry /
بواسطة: Zulkarnain Haji Kedah
منشور في: (2007)

The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
بواسطة: Jan, Muhammad Tahir
منشور في: (2012)

A CRM framework for a banking call centre /
بواسطة: Roskhan Abdul Shukur
منشور في: (2012)

The influence of perceived value on behavioral intention in context of medical tourism : moderating effect of experience quality /
بواسطة: Habibi, Alireza

Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia /
بواسطة: Nor Hashima Hashim
منشور في: (2011)

Customer orientation and its relationship to buyers' satisfaction /
بواسطة: Ng, Kok Peng
منشور في: (1993)

Market orientation and brand performance relationship : the role of brand orientation and competitive intensity /
بواسطة: Mazuri Abd Ghani

Kerangka kerja pembangunan pasaran elektronik : suatu kajian kes bagi industri berasaskan kayu di Malaysia /
بواسطة: Eka Kurniasary
منشور في: (2009)

Customer relationship management (CRM): SMS technology for auto dispatching in data restoration tracking system / Mohd Najmuddin Mohd Hassan
بواسطة: Mohd Hassan, Mohd Najmuddin
منشور في: (2004)

Enhancing Brahms model with multi-layered alerts filtration system for customer service improvement /
بواسطة: Ghaffar, Abid
منشور في: (2020)

Evaluating usability of nova Customer Relationship Management (CRM) system in Telekom Malaysia / Muhammad Ashraf Ahmad Fuad
بواسطة: Ahmad Fuad, Muhammad Ashraf
منشور في: (2012)

Successful product launch strategies : a comparison between sequential and simultaneous product rollouts /
بواسطة: Nik Mohd. Hazrul Nik Hashim
منشور في: (2009)

Maklumat pasaran, pasukan projek dan prestasi projek : peranan profisiensi proses pembangunan produk baru /
بواسطة: Tabrani, Mirza
منشور في: (2007)

Antecedents of online customer loyalty intention : mediation effect of satisfaction, trust and attitude toward loyalty /
بواسطة: Feizbakhsh, Mirbehzad

Marketing plan for a new product launch : a case study of Kao Malaysia /
بواسطة: Wong, Tien Cheong
منشور في: (1997)

The effect of entrepreneurial marketing on small and medium enterprises business sustainability : owners and managers perspective /
بواسطة: Alshaikh, Mohammad E.

The effects of identification, engagement, perceived innovativeness and co-creation towards brand equity of bumiputera SME retailers and supporting agency /
بواسطة: Ahmad Sabri Kassim

Assessing the influence of loyalty program attributes and store attributes on cardholder-store relationship /
بواسطة: Suhaily Mohd Ramly

A study and implementation of CRM into an e-commerce model oriented system in a sales and retail environments /
بواسطة: Ilangovan Perumal
منشور في: (2011)

Impak pengurusan aduan dan kualiti perkhidmatan ke atas imej organisasi di perpustakaan institusi pengajian tinggi awam (IPTA) Malaysia /
بواسطة: Tan, Pei Kian

The influence of relationship ties on communication approaches and relationship outcomes in interpersonal selling : a Chinese socio-cultural perspective /
بواسطة: Ong, Corrine Shiow Ling
منشور في: (1998)

Pengaruh kepenggunaan dalam transformasi sosial masyarakat menengah Melayu pinggiran /
بواسطة: Ab. Wahab Khalil
منشور في: (2009)

Relationship of functional and relational value to behavioral intention of bank customers in Malaysia /
بواسطة: Nasreen Khan
منشور في: (2012)

Purchasing practices in Singapore manufacturing industry : implications for marketing management /
بواسطة: Bherumal, Lilla Narain
منشور في: (1986)

Case study : customer lifetime value for a fleet card business /
بواسطة: Lim, Kai Hoe
منشور في: (2011)

Service loyalty and switching behaviour in mobile phone service usage /
بواسطة: Farzana Quoquab Habib

A comparative study of the effectiveness of marketing practices in foreign and domestic firms in West Malaysia
بواسطة: Chong, Sin-Jee
منشور في: (1973)

The relationship of service quality, consumer decision factors and brand equity /
بواسطة: Ladda Vatjanasaregagul
منشور في: (2007)

Internal marketing : a study of management support and employees' commitment to customer service in banking industry of Malaysia /
بواسطة: Sim, Chin Ming
منشور في: (2008)

Service quality and its influences in the internet context /
بواسطة: Sio, Hong Tih
منشور في: (2004)

Distribution channels of cement and steel bars in Malaysia /
بواسطة: Tan, Teck Oon
منشور في: (1996)

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group