Pengintegrasian Model Kano dan SERVQUAL ke dalam Penempatan Fungsi Kualiti bagi pembinaan program latihan /

Pengintegrasian Model Kano dan SERVQUAL ke dalam Penempatan Fungsi Kualiti bagi pembinaan program latihan /

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Bibliographic Details
Main Author: Mohd. Saiful Izwaan Saadon (Author)
Format: Thesis Book
Language:Malay
Subjects:
Universiti Kebangsaan Malaysia > Dissertations.
Dissertations, Academic > Malaysia.
Quality control.
Quality function deployment.
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Description
Physical Description:XV, 233 pages : illustrations ; 30 cm.
Bibliography:Rujukan : mukasurat 166-184.

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