Service quality of commercial banking industry in the east coast of Malaysia : a perspective from customers
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| 主要作者: | |
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| 格式: | Thesis 圖書 |
| 語言: | English |
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| 實物描述: | ix, 91 leaves; 30 cm. |
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| 參考書目: | Includes bibliographical references (l. 89-91) |