Awareness, practices and treatment of extra-role behaviour (ERB) in performance measurement systems (PMS) of Malaysian small and medium enterprises (SME)

Awareness, practices and treatment of extra-role behaviour (ERB) in performance measurement systems (PMS) of Malaysian small and medium enterprises (SME)

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Bibliographic Details
Main Author: Syamsul Azri Abdul Rahman (Author)
Format: Thesis Book
Language:English
Subjects:
University of Strathclyde -- > Dissertations
Dissertations, Academic
Small business -- > Finance -- > Malaysia
Industries -- > Size -- > Malaysia
Performance -- > Measurement
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Table of Contents:
  • 1. Introduction
  • 2. Performance measurement system (PMS) and Extra-Role Behaviour (ERB)
  • 3. Methodology
  • 4. Quantitative evidence
  • 5. Qualitative data collection - six Malaysian SMEs case studies
  • 6. Cross-case analysis
  • 7. Summary and conclusions

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