Murugan, M. (2004). Improving customer service by implementing effective problem solving and decision making methods in Samsung. Kulliyyah of Engineering, International Islamic University Malaysia.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Murugan, Maran. Improving Customer Service by Implementing Effective Problem Solving and Decision Making Methods in Samsung. Gombak, Selangor: Kulliyyah of Engineering, International Islamic University Malaysia, 2004.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Murugan, Maran. Improving Customer Service by Implementing Effective Problem Solving and Decision Making Methods in Samsung. Kulliyyah of Engineering, International Islamic University Malaysia, 2004.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.