Malik, S. A. (2010). On the use of customer relationship management (CRM) in the banking industry: A qualitative cross-case analysis between the banks in Pakistan and the UK. Manchester Business School, The University of Manchester.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Malik, Shahzeb Ali. On the Use of Customer Relationship Management (CRM) in the Banking Industry: A Qualitative Cross-case Analysis Between the Banks in Pakistan and the UK. Manchester: Manchester Business School, The University of Manchester, 2010.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Malik, Shahzeb Ali. On the Use of Customer Relationship Management (CRM) in the Banking Industry: A Qualitative Cross-case Analysis Between the Banks in Pakistan and the UK. Manchester Business School, The University of Manchester, 2010.