On the use of customer relationship management (CRM) in the banking industry : a qualitative cross-case analysis between the banks in Pakistan and the UK /
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| 主要作者: | |
|---|---|
| 格式: | Thesis |
| 語言: | English |
| 出版: |
Manchester :
Manchester Business School, The University of Manchester,
2010
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| 主題: | |
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| 043 | |a a-pk--- e-uk--- | ||
| 050 | 4 | |a HF5415.5 | |
| 100 | 1 | |a Malik, Shahzeb Ali | |
| 245 | 1 | 0 | |a On the use of customer relationship management (CRM) in the banking industry : |b a qualitative cross-case analysis between the banks in Pakistan and the UK / |c byShahzeb Ali Malik |
| 260 | |a Manchester : |b Manchester Business School, The University of Manchester, |c 2010 | ||
| 300 | |a 283 leaves : |b ill. (some col.) ; |c 30 cm. | ||
| 502 | |a Thesis (Ph.D.)--University of Manchester, 2010. | ||
| 504 | |a Includes bibliographical references (leaves 248-274). | ||
| 596 | |a 4 | ||
| 655 | 0 | 7 | |a Theses, Facsimile edition (Islamic) |
| 710 | 2 | |a University of Manchester. |b Manchester Business School | |
| 900 | |a amr-hj-mrm | ||
| 999 | |c 435738 |d 467765 | ||
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