Impact of service quality on customer satisfaction and customer loyalty : a study of Islamic banks in Bahrain /
In today's intensive competitive world, capability of high-quality service is maintained by firms as a source of competitive advantage which is sustainable. Well satisfied customers are attained by firms which could provide higher quality services, which in turn results in loyal customers. For...
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Thesis |
| 语言: | English |
| 出版: |
Gombak, Selangor :
Graduate School of Management, Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia,
2016
|
| 主题: | |
| 在线阅读: | Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library. |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|