Motivation and job satisfaction among customs officers : a case study of Kuala Lumpur International Airport (KLIA) /
This study aims to examine the level of job satisfaction among customs officers, particularly at the Kuala Lumpur International Airport (KLIA). This study investigates the relationship between job satisfaction and motivational factors, as well as hygiene factors, based on the theoretical framework d...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
Kuala Lumpur :
Kulliyyah of Islamic Revealed Knowledge and Human Sciences, International Islamic University Malaysia,
2012
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| Subjects: | |
| Online Access: | Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library. |
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| Summary: | This study aims to examine the level of job satisfaction among customs officers, particularly at the Kuala Lumpur International Airport (KLIA). This study investigates the relationship between job satisfaction and motivational factors, as well as hygiene factors, based on the theoretical framework developed by Frederick Herzberg's theory known as Two Factor Theory. A 49-item questionnaire was adopted from Minnesota Satisfaction Questionnaire (MSQ) in order to measure the level of job satisfaction. A sample of 108 customs officers were chosen from Kuala Lumpur International Airport (KLIA) headquaters by using quota sampling. The data collected were tested using descriptive and inferential statistics. Based on the findings, it is found that job satisfaction has positive and significant relationship with motivational factors where “responsibility” is a strong indicator towards overall job satisfaction, followed by “achievement”, “recognition”, “work itself” and lastly, “advancement”. Refering to the data, hygiene factors bring significant relationship with job satisfaction, where “policy” is the strongest factor that contributes to overall job satisfaction, followed by “work condition”, “salary”, “supervisor” and lastly “peers”. Based on the open-ended questions, “remenuration system”, “promotion” and “job workload” are among the factors suggested by the customs officers that can be given more attention in order to increase job satisfaction level. Based on the findings of the study, recommendations that are made can be forwarded to the Royal Malaysian Customs of Kuala Lumpur International Airport (KLIA) management are made to enhance the customs officers' job satisfaction. |
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| Item Description: | Abstract in English and Arabic. "A dissertation submitted in fulfiment of the requirement for the degree of Master of Human Sciences (Political Science)."--On t.p. |
| Physical Description: | xiv, 114 leaves : ill. charts ; 30cm. |
| Bibliography: | Includes bibliographical references (leaves 97-102). |