The impact of mobile interface design on information quality of M-government sites /
The emergence of mobile government (m-government) has resulted in improved transaction facilities for both government and citizens, providing a medium through which government services and transactions are delivered. Studies related to the m-government interface have focused on usability, neglecting...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
Kuala Lumpur :
Kulliyyah of Information and Communication Technology, International Islamic University Malaysia,
2015
|
| Subjects: | |
| Online Access: | Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library. |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | The emergence of mobile government (m-government) has resulted in improved transaction facilities for both government and citizens, providing a medium through which government services and transactions are delivered. Studies related to the m-government interface have focused on usability, neglecting end users' views. Optimal design, tailored specifically to serve different cultures remains neglected. Even within certain m-government services already available, the interface design element and perspective do not directly impact information quality. There is a lack of concern for information quality with respect to the design and implementation of m-government. Although previous usability studies' heuristics match systems with the real world, the results of these studies may not be valid for m-government, particularly for Saudi Arabia, due to differences in culture and religion. To address this gap, this study has utilised some information science theories, building a conceptual model and formulating hypotheses based on the concept in order to examine the strategic links among information quality factors and their impact on m-government in Saudi Arabia. The study was conducted using both qualitative and quantitative approaches, and the results were triangulated. Three Saudi Arabian m-government sites were involved in the study, namely the Ministry of Higher Education, Ministry of Health, and Ministry of Municipal and Rural Affairs. The qualitative study was conducted through structured interviews. The outcomes yielded some research variables that were added to those extracted from literary sources. The variables where validated by a pilot study. Research instruments were developed for data collection. Data were collected in Saudi Arabia and analysed by both descriptive and inferential statistics. The statistical analysis results suggest that all of the conceptualised factors were indeed significantly correlated with information quality and user satisfaction. This consequently led to the acceptance of all the hypotheses formulated. Triangulation of the qualitative and quantitative results was compared with some benchmarking tools. The overall findings provide useful insights for the quality of m-information in the context of site design and the corresponding determinants in the context of Saudi m-ggovernment, resulting in improved guidelines for designers when associating interface design and information quality. Several implications for theories on information quality are discussed, based on the findings of the study. Focus on only three Saudi m-government sites were some of the constraints of this study. Future studies should incorporate multiple response methods from different m-government sites. |
|---|---|
| Physical Description: | xxii, 315 leaves : ill. ; 30cm. |
| Bibliography: | Includes bibliographical references (leave 290-306). |