Siti Nurul Izzati Binti Hanafi. (2017). An examination of the relationship amongst service quality dimensions, customer satisfaction, and loyalty towards Islamic banks in Malaysia. Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Siti Nurul Izzati Binti Hanafi. An Examination of the Relationship Amongst Service Quality Dimensions, Customer Satisfaction, and Loyalty Towards Islamic Banks in Malaysia. Kuala Lumpur: Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia, 2017.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Siti Nurul Izzati Binti Hanafi. An Examination of the Relationship Amongst Service Quality Dimensions, Customer Satisfaction, and Loyalty Towards Islamic Banks in Malaysia. Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia, 2017.