Analysis of customer satisfaction on employee professionalism : a comparison between Islamic and conventional banks /
Customer satisfaction on employee professionalism is a significant factor that can contribute to the success of a company or an industry. However, in the banking sector, the previous literatures merely focused on the definition of professionalism, and there are lacks of empirical studies regarding t...
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| Format: | Thesis |
| Language: | English |
| Published: |
Kuala Lumpur :
IIUM Institute of Islamic Banking and Finance, International Islamic University Malaysia,
2017
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| Subjects: | |
| Online Access: | Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library. |
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