Impact of chatbot service quality on satisfaction and loyalty of bank customers /
This study seeks to identify the impact of AI Chatbot service quality on customer satisfaction and loyalty among bank customers in Malaysia as well as customer viewpoints on perceived AI Chatbot service quality. The study conducted a mixed-method sequential exploratory approach by conducting a preli...
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Thesis 图书 |
| 语言: | English |
| 主题: | |
| 在线阅读: | http://studentrepo.iium.edu.my/handle/123456789/11200 |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|