The effect of service climate,service bahavior,and service quality on customer satisfaction in Muslim-friendly hotels /
Customers’ satisfaction is a critical component in providing a competitive advantage for Islamic tourism and consequently, sustain the industry. This study highlights Muslim-friendly hotels (MFHs) which are considered one of the most important elements in the Islamic tourism industry. This study aim...
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| 主要作者: | |
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| 格式: | Thesis 图书 |
| 语言: | English |
| 出版: |
Kuala Lumpur :
International Institute for Halal Research and Training, International Islamic University Malaysia,
2021
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| 主题: | |
| 在线阅读: | http://studentrepo.iium.edu.my/handle/123456789/11277 |
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