The effect of service climate,service bahavior,and service quality on customer satisfaction in Muslim-friendly hotels /
Customers’ satisfaction is a critical component in providing a competitive advantage for Islamic tourism and consequently, sustain the industry. This study highlights Muslim-friendly hotels (MFHs) which are considered one of the most important elements in the Islamic tourism industry. This study aim...
محفوظ في:
المؤلف الرئيسي: | Noor Amalina Mat Yusof (مؤلف) |
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التنسيق: | أطروحة كتاب |
اللغة: | English |
منشور في: |
Kuala Lumpur :
International Institute for Halal Research and Training, International Islamic University Malaysia,
2021
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الموضوعات: | |
الوصول للمادة أونلاين: | http://studentrepo.iium.edu.my/handle/123456789/11277 |
الوسوم: |
إضافة وسم
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مواد مشابهة
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The readiness of selected hotels in Malaysia to provide Muslim friendly services /
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Muslim friendly medical services quality, satisfaction and loyalty intention : perspective of Muslim patients at the private hospital /
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منشور في: (2019) -
Muslim-friendly hotels in Malaysia: analysing service performance via muslim friendly service suuply chain management, internal measurement of service quality, employees’ relation, and the mediating role of employees’ service behaviour / Nik Izzul Islam
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منشور في: (2024) -
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