The effect of service climate,service bahavior,and service quality on customer satisfaction in Muslim-friendly hotels /

The effect of service climate,service bahavior,and service quality on customer satisfaction in Muslim-friendly hotels /

Customers’ satisfaction is a critical component in providing a competitive advantage for Islamic tourism and consequently, sustain the industry. This study highlights Muslim-friendly hotels (MFHs) which are considered one of the most important elements in the Islamic tourism industry. This study aim...

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书目详细资料
主要作者:	Noor Amalina Mat Yusof (Author)
格式:	Thesis 图书
语言:	English
出版:	Kuala Lumpur : International Institute for Halal Research and Training, International Islamic University Malaysia, 2021
主题:	Theses, IIUM local
在线阅读:	http://studentrepo.iium.edu.my/handle/123456789/11277
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