IT Service Desks: Management & Standards
This is a study of best practices in managing an IT organization, which focuses on the Service Desk. It takes into account the several available industry best practice framework such as ITIL and CoBIT. It concludes with a practical guide to implementing IT Service Management within an IT organizatio...
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2009
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my-mmu-ep.17012010-09-24T03:08:16Z IT Service Desks: Management & Standards 2009-12 Asari, Nadia Shazrin HD28-70 Management. Industrial Management This is a study of best practices in managing an IT organization, which focuses on the Service Desk. It takes into account the several available industry best practice framework such as ITIL and CoBIT. It concludes with a practical guide to implementing IT Service Management within an IT organization 2009-12 Thesis http://shdl.mmu.edu.my/1701/ http://vlib.mmu.edu.my/diglib/login/dlusr/login.php masters Multimedia University Research Library |
| institution |
Multimedia University |
| collection |
MMU Institutional Repository |
| topic |
HD28-70 Management Industrial Management |
| spellingShingle |
HD28-70 Management Industrial Management Asari, Nadia Shazrin IT Service Desks: Management & Standards |
| description |
This is a study of best practices in managing an IT organization, which focuses on the Service Desk. It takes into account the several available industry best practice framework such as ITIL and CoBIT. It concludes with a practical guide to implementing IT Service Management within an IT organization |
| format |
Thesis |
| qualification_level |
Master's degree |
| author |
Asari, Nadia Shazrin |
| author_facet |
Asari, Nadia Shazrin |
| author_sort |
Asari, Nadia Shazrin |
| title |
IT Service Desks: Management & Standards |
| title_short |
IT Service Desks: Management & Standards |
| title_full |
IT Service Desks: Management & Standards |
| title_fullStr |
IT Service Desks: Management & Standards |
| title_full_unstemmed |
IT Service Desks: Management & Standards |
| title_sort |
it service desks: management & standards |
| granting_institution |
Multimedia University |
| granting_department |
Research Library |
| publishDate |
2009 |
| _version_ |
1747829435824865280 |