Local Authorities in Klang Valley - A Study on the Effectiveness of Service Delivery to Improve Public Satisfaction

The purpose of this project is to identify internal and external challenges which affect the local authorities' delivery system as well as developing a framework to identify factors that can influence the efficiency and effectiveness of local government delivery system.

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Bibliographic Details
Main Author: Ahmad Naji Bin Mohd Nawi
Format: Thesis
Published: 2009
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