Service quality in Malaysian Private Universities : Perspectives Of International Students

The present study intends to investigate the impact of service quality dimensions (tangibility,responsiveness,reliability,assurance and empathy) adopted from the SERVQUAL Model on international post graduate students' satisfaction in private higher educational institutions in Malaysia.

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Bibliographic Details
Main Author: Langroudi, Atefeh Charmchian
Format: Thesis
Published: 2012
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Summary:The present study intends to investigate the impact of service quality dimensions (tangibility,responsiveness,reliability,assurance and empathy) adopted from the SERVQUAL Model on international post graduate students' satisfaction in private higher educational institutions in Malaysia.