Effectiveness of Complaint Feedback Mechanisms Among Commercial Banks in Iran
This research tries to discovers the reasons for absence of practical utilization of customers\' feedback mechanism to reach better customer satisfaction in banks of Iran. The first chapter reviews previous studies on feedback mechanism and its benefits are elaborated. According to the collecte...
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Main Author: | Kashani Nejad, Soroush |
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Format: | Thesis |
Published: |
2011
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