Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry

This project deals in the main, with the problem of customer satisfaction in a service industry , namely, the Airline Industry, with special reference to the Passenger Community. The factor that is taken up for special investigation is the effect of impact of Information Communication Technology.

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Bibliographic Details
Main Author:	Sankaran, Muthulakshmi
Format:	Thesis
Published:	2003
Subjects:	HF5410-5417.5 Marketing Distribution of products
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id	my-mmu-ep.748
record_format	uketd_dc
spelling	my-mmu-ep.7482010-06-30T08:39:30Z Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry 2003-12 Sankaran, Muthulakshmi HF5410-5417.5 Marketing. Distribution of products This project deals in the main, with the problem of customer satisfaction in a service industry , namely, the Airline Industry, with special reference to the Passenger Community. The factor that is taken up for special investigation is the effect of impact of Information Communication Technology. 2003-12 Thesis http://shdl.mmu.edu.my/748/ http://myto.perpun.net.my/metoalogin/logina.php masters Multimedia University Research Library
institution	Multimedia University
collection	MMU Institutional Repository
topic	HF5410-5417.5 Marketing Distribution of products
spellingShingle	HF5410-5417.5 Marketing Distribution of products Sankaran, Muthulakshmi Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry
description	This project deals in the main, with the problem of customer satisfaction in a service industry , namely, the Airline Industry, with special reference to the Passenger Community. The factor that is taken up for special investigation is the effect of impact of Information Communication Technology.
format	Thesis
qualification_level	Master's degree
author	Sankaran, Muthulakshmi
author_facet	Sankaran, Muthulakshmi
author_sort	Sankaran, Muthulakshmi
title	Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry
title_short	Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry
title_full	Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry
title_fullStr	Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry
title_full_unstemmed	Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry
title_sort	impact of information communication technology on customer satisfaction in airline industry
granting_institution	Multimedia University
granting_department	Research Library
publishDate	2003
_version_	1747829207247880192

Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry

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