Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh

This study reports the results of a survey that had been undertaken to explore the variety of nature of quality initiatives implemented and the extent of usage of these initiatives within the banking institutions situated in the Klang Valley. The study is conducted by using questionnaire survey meth...

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Main Author:	Salleh, Siti Maliza
Format:	Thesis
Language:	English
Published:	2000
Online Access:	https://ir.uitm.edu.my/id/eprint/102361/1/102361.pdf
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id	my-uitm-ir.102361
record_format	uketd_dc
spelling	my-uitm-ir.1023612024-09-28T22:53:32Z Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh 2000 Salleh, Siti Maliza This study reports the results of a survey that had been undertaken to explore the variety of nature of quality initiatives implemented and the extent of usage of these initiatives within the banking institutions situated in the Klang Valley. The study is conducted by using questionnaire survey method. The responses of 30 financial institutions are used for this research study. The variables in this research are processed using three types of statistical techniques; frequency tabulation, rank mean and cross tabulation. The research findings have identified the aspects of business objectives that lead to the development of quality initiatives. The implications or impact of implementing quality initiatives are also presented in terms of improvements that have resulted from the implementation of quality initiatives and the barriers that could result in the failure of the quality efforts. 2000 Thesis https://ir.uitm.edu.my/id/eprint/102361/ https://ir.uitm.edu.my/id/eprint/102361/1/102361.pdf text en public masters Universiti Teknologi MARA (UiTM) Faculty of Accountancy
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
description	This study reports the results of a survey that had been undertaken to explore the variety of nature of quality initiatives implemented and the extent of usage of these initiatives within the banking institutions situated in the Klang Valley. The study is conducted by using questionnaire survey method. The responses of 30 financial institutions are used for this research study. The variables in this research are processed using three types of statistical techniques; frequency tabulation, rank mean and cross tabulation. The research findings have identified the aspects of business objectives that lead to the development of quality initiatives. The implications or impact of implementing quality initiatives are also presented in terms of improvements that have resulted from the implementation of quality initiatives and the barriers that could result in the failure of the quality efforts.
format	Thesis
qualification_level	Master's degree
author	Salleh, Siti Maliza
spellingShingle	Salleh, Siti Maliza Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh
author_facet	Salleh, Siti Maliza
author_sort	Salleh, Siti Maliza
title	Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh
title_short	Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh
title_full	Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh
title_fullStr	Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh
title_full_unstemmed	Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh
title_sort	quality initiative practices and impact: a survey on financial institutions in the klang valley / siti maliza salleh
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Accountancy
publishDate	2000
url	https://ir.uitm.edu.my/id/eprint/102361/1/102361.pdf
_version_	1811769221046075392

Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh

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