Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh
This study reports the results of a survey that had been undertaken to explore the variety of nature of quality initiatives implemented and the extent of usage of these initiatives within the banking institutions situated in the Klang Valley. The study is conducted by using questionnaire survey meth...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2000
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| Online Access: | https://ir.uitm.edu.my/id/eprint/102361/1/102361.pdf |
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