Factors influencing customer satisfaction of light rail transit (LRT) in Kuala Lumpur/ Nur Akmalyana Noor Kamaruzaman

Factors influencing customer satisfaction of light rail transit (LRT) in Kuala Lumpur/ Nur Akmalyana Noor Kamaruzaman

This research paper involves the investigation on factors influencing customers' satisfaction of Light Rail Transit (LRT) in Kuala Lumpur. This research systematically analysed some relevant literature regarding the underlying factors that influence customers' satisfaction. Several factors...

Full description

Saved in:
Bibliographic Details
Main Author: Kamaruzaman, Nur Akmalyana Noor
Format: Thesis
Language:English
Published: 2017
Subjects:
Total quality management
Benchmarking
Online Access:https://ir.uitm.edu.my/id/eprint/104213/1/104213.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uitm-ir.104213
record_format uketd_dc
spelling my-uitm-ir.1042132024-10-02T06:10:44Z Factors influencing customer satisfaction of light rail transit (LRT) in Kuala Lumpur/ Nur Akmalyana Noor Kamaruzaman 2017 Kamaruzaman, Nur Akmalyana Noor Total quality management. Benchmarking Work groups. Team work in industry. Quality circles This research paper involves the investigation on factors influencing customers' satisfaction of Light Rail Transit (LRT) in Kuala Lumpur. This research systematically analysed some relevant literature regarding the underlying factors that influence customers' satisfaction. Several factors are identified that may give some effect such as affordable price & sale-points, quality of transport service and relations to environment. 2017 Thesis https://ir.uitm.edu.my/id/eprint/104213/ https://ir.uitm.edu.my/id/eprint/104213/1/104213.pdf text en public degree Universiti Teknologi MARA (UiTM) Faculty of Business and Management Omar, Roaimah
institution Universiti Teknologi MARA
collection UiTM Institutional Repository
language English
advisor Omar, Roaimah
topic Total quality management
Benchmarking
Total quality management
Benchmarking
spellingShingle Total quality management
Benchmarking
Total quality management
Benchmarking
Kamaruzaman, Nur Akmalyana Noor
Factors influencing customer satisfaction of light rail transit (LRT) in Kuala Lumpur/ Nur Akmalyana Noor Kamaruzaman
description This research paper involves the investigation on factors influencing customers' satisfaction of Light Rail Transit (LRT) in Kuala Lumpur. This research systematically analysed some relevant literature regarding the underlying factors that influence customers' satisfaction. Several factors are identified that may give some effect such as affordable price & sale-points, quality of transport service and relations to environment.
format Thesis
qualification_level Bachelor degree
author Kamaruzaman, Nur Akmalyana Noor
author_facet Kamaruzaman, Nur Akmalyana Noor
author_sort Kamaruzaman, Nur Akmalyana Noor
title Factors influencing customer satisfaction of light rail transit (LRT) in Kuala Lumpur/ Nur Akmalyana Noor Kamaruzaman
title_short Factors influencing customer satisfaction of light rail transit (LRT) in Kuala Lumpur/ Nur Akmalyana Noor Kamaruzaman
title_full Factors influencing customer satisfaction of light rail transit (LRT) in Kuala Lumpur/ Nur Akmalyana Noor Kamaruzaman
title_fullStr Factors influencing customer satisfaction of light rail transit (LRT) in Kuala Lumpur/ Nur Akmalyana Noor Kamaruzaman
title_full_unstemmed Factors influencing customer satisfaction of light rail transit (LRT) in Kuala Lumpur/ Nur Akmalyana Noor Kamaruzaman
title_sort factors influencing customer satisfaction of light rail transit (lrt) in kuala lumpur/ nur akmalyana noor kamaruzaman
granting_institution Universiti Teknologi MARA (UiTM)
granting_department Faculty of Business and Management
publishDate 2017
url https://ir.uitm.edu.my/id/eprint/104213/1/104213.pdf
_version_ 1818588091095449600

Similar Items