Exploring the roles, challenges, and coping mechanisms of administrative staff in supporting academic staff at higher education institutions / Nur Hafizah Adnan

At higher education institutions, academicians or faculty have always been the focus, shadowing the administrative staff, whose roles are equally important. This is evidenced by limited studies on administrative staff in higher education institutions. Their roles are always hidden behind a desk, the...

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Main Author:	Adnan, Nur Hafizah
Format:	Thesis
Language:	English
Published:	2024
Subjects:	Higher Education
Online Access:	https://ir.uitm.edu.my/id/eprint/105728/1/105728.pdf
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id	my-uitm-ir.105728
record_format	uketd_dc
spelling	my-uitm-ir.1057282024-12-05T09:22:20Z Exploring the roles, challenges, and coping mechanisms of administrative staff in supporting academic staff at higher education institutions / Nur Hafizah Adnan 2024 Adnan, Nur Hafizah Higher Education At higher education institutions, academicians or faculty have always been the focus, shadowing the administrative staff, whose roles are equally important. This is evidenced by limited studies on administrative staff in higher education institutions. Their roles are always hidden behind a desk, their challenges are unheard of, and their coping strategies are less explored. This brings about the need to understand better how administrative staff support academic staff in higher education institutions. Thus, this research explores how they perceived their roles in supporting the academic staff, their challenges and how they cope with the challenges in higher education institutions. This study is specific to one of the private universities in Kuala Lumpur. A descriptive qualitative design was adopted with a semi-structured interview employed to obtain the qualitative data. A total of 12 administrative staff were interviewed and the data was analysed using thematic analysis. A total of eleven themes were established based on the context of exploration. The first three themes emerged from administrative staff’s perception of their roles namely the supportive role of the academic leader, an intermediary role for stakeholders and important pillars to the institutions. The following four themes revolved around the challenges faced by administrative staff which include barriers to communication, academic leadership styles, academic staff attitude and the sense of being undervalued. The last four themes focused on their coping strategies namely managing themselves, obtaining social support and coping spiritually. The study suggested that addressing these implications with a supportive and collaborative environment can contribute to the success of both administrative and academic staff in ensuring the smooth running of the educational institution. 2024 Thesis https://ir.uitm.edu.my/id/eprint/105728/ https://ir.uitm.edu.my/id/eprint/105728/1/105728.pdf text en public masters Universiti Teknologi MARA (Kampus Puncak Alam) Faculty of Education Muzlia, Sharifah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Muzlia, Sharifah
topic	Higher Education
spellingShingle	Higher Education Adnan, Nur Hafizah Exploring the roles, challenges, and coping mechanisms of administrative staff in supporting academic staff at higher education institutions / Nur Hafizah Adnan
description	At higher education institutions, academicians or faculty have always been the focus, shadowing the administrative staff, whose roles are equally important. This is evidenced by limited studies on administrative staff in higher education institutions. Their roles are always hidden behind a desk, their challenges are unheard of, and their coping strategies are less explored. This brings about the need to understand better how administrative staff support academic staff in higher education institutions. Thus, this research explores how they perceived their roles in supporting the academic staff, their challenges and how they cope with the challenges in higher education institutions. This study is specific to one of the private universities in Kuala Lumpur. A descriptive qualitative design was adopted with a semi-structured interview employed to obtain the qualitative data. A total of 12 administrative staff were interviewed and the data was analysed using thematic analysis. A total of eleven themes were established based on the context of exploration. The first three themes emerged from administrative staff’s perception of their roles namely the supportive role of the academic leader, an intermediary role for stakeholders and important pillars to the institutions. The following four themes revolved around the challenges faced by administrative staff which include barriers to communication, academic leadership styles, academic staff attitude and the sense of being undervalued. The last four themes focused on their coping strategies namely managing themselves, obtaining social support and coping spiritually. The study suggested that addressing these implications with a supportive and collaborative environment can contribute to the success of both administrative and academic staff in ensuring the smooth running of the educational institution.
format	Thesis
qualification_level	Master's degree
author	Adnan, Nur Hafizah
author_facet	Adnan, Nur Hafizah
author_sort	Adnan, Nur Hafizah
title	Exploring the roles, challenges, and coping mechanisms of administrative staff in supporting academic staff at higher education institutions / Nur Hafizah Adnan
title_short	Exploring the roles, challenges, and coping mechanisms of administrative staff in supporting academic staff at higher education institutions / Nur Hafizah Adnan
title_full	Exploring the roles, challenges, and coping mechanisms of administrative staff in supporting academic staff at higher education institutions / Nur Hafizah Adnan
title_fullStr	Exploring the roles, challenges, and coping mechanisms of administrative staff in supporting academic staff at higher education institutions / Nur Hafizah Adnan
title_full_unstemmed	Exploring the roles, challenges, and coping mechanisms of administrative staff in supporting academic staff at higher education institutions / Nur Hafizah Adnan
title_sort	exploring the roles, challenges, and coping mechanisms of administrative staff in supporting academic staff at higher education institutions / nur hafizah adnan
granting_institution	Universiti Teknologi MARA (Kampus Puncak Alam)
granting_department	Faculty of Education
publishDate	2024
url	https://ir.uitm.edu.my/id/eprint/105728/1/105728.pdf
_version_	1818588153111379968

Exploring the roles, challenges, and coping mechanisms of administrative staff in supporting academic staff at higher education institutions / Nur Hafizah Adnan

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