A study on the factors that influence the successful implementation of TQM in a public organization / Nurul Huda Haji Johar

Overall of the study, TQM is a proven systematic approach to the planning and management of activities which the improvement of the organization's business practices as well as the quality of its product and services. However, not many organizations are able to implement TQM effectively and...

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Bibliographic Details
Main Author:	Johar, Nurul Huda
Format:	Thesis
Published:	2004
Subjects:	Total quality management Benchmarking Job evaluation
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id	my-uitm-ir.14609
record_format	uketd_dc
spelling	my-uitm-ir.146092017-10-05T07:27:43Z A study on the factors that influence the successful implementation of TQM in a public organization / Nurul Huda Haji Johar 2004 Johar, Nurul Huda Total quality management. Benchmarking Job evaluation Overall of the study, TQM is a proven systematic approach to the planning and management of activities which the improvement of the organization's business practices as well as the quality of its product and services. However, not many organizations are able to implement TQM effectively and successfully due to the lack of information and data on the critical success factors. For that reason, these studies are examines the factors that influence the successful implementation of TQM in a public organization. The study focuses on the employees at Kastam, Ayer Keroh, Melaka. Besides have administered questionnaires and interviewing, other methods of research that have been applied in this study are data collection, stratified random sampling technique and also Statistical Package for Social Sciences (SPSS). Hopefully the finding can aid Kastam towards the successful implementation of TQM in their organization. Result from the finding and analysis which had been done, it shows that cooperation factors be at the highest ranking among the others factors that influence the implementation of TQM. 2004 Thesis https://ir.uitm.edu.my/id/eprint/14609/ degree Universiti Teknologi MARA Faculty of Administrative Science and Policy Studies
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
topic	Total quality management Benchmarking Job evaluation
spellingShingle	Total quality management Benchmarking Job evaluation Johar, Nurul Huda A study on the factors that influence the successful implementation of TQM in a public organization / Nurul Huda Haji Johar
description	Overall of the study, TQM is a proven systematic approach to the planning and management of activities which the improvement of the organization's business practices as well as the quality of its product and services. However, not many organizations are able to implement TQM effectively and successfully due to the lack of information and data on the critical success factors. For that reason, these studies are examines the factors that influence the successful implementation of TQM in a public organization. The study focuses on the employees at Kastam, Ayer Keroh, Melaka. Besides have administered questionnaires and interviewing, other methods of research that have been applied in this study are data collection, stratified random sampling technique and also Statistical Package for Social Sciences (SPSS). Hopefully the finding can aid Kastam towards the successful implementation of TQM in their organization. Result from the finding and analysis which had been done, it shows that cooperation factors be at the highest ranking among the others factors that influence the implementation of TQM.
format	Thesis
qualification_level	Bachelor degree
author	Johar, Nurul Huda
author_facet	Johar, Nurul Huda
author_sort	Johar, Nurul Huda
title	A study on the factors that influence the successful implementation of TQM in a public organization / Nurul Huda Haji Johar
title_short	A study on the factors that influence the successful implementation of TQM in a public organization / Nurul Huda Haji Johar
title_full	A study on the factors that influence the successful implementation of TQM in a public organization / Nurul Huda Haji Johar
title_fullStr	A study on the factors that influence the successful implementation of TQM in a public organization / Nurul Huda Haji Johar
title_full_unstemmed	A study on the factors that influence the successful implementation of TQM in a public organization / Nurul Huda Haji Johar
title_sort	study on the factors that influence the successful implementation of tqm in a public organization / nurul huda haji johar
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Administrative Science and Policy Studies
publishDate	2004
_version_	1783733301969682432

A study on the factors that influence the successful implementation of TQM in a public organization / Nurul Huda Haji Johar

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