Assessing consumer behavior from a main website of tourism product / Mazturina Mohamed Razak @ Azmi

Websites have been used as one of the main promotional items in marketing most of tourism products. This encourage governments all over the world to use websites as one of their marketing tools, and to have one to represent a national tourism product would be costly, nonetheless how effective is it...

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Main Author:	Razak @ Azmi, Mazturina Mohamed
Format:	Thesis
Language:	English
Published:	2013
Online Access:	https://ir.uitm.edu.my/id/eprint/16681/2/TM_MAZTURINA%20MOHAMED%20RAZAK%40AZMI%20HM%2013_5.pdf
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id	my-uitm-ir.16681
record_format	uketd_dc
spelling	my-uitm-ir.166812023-07-14T01:51:58Z Assessing consumer behavior from a main website of tourism product / Mazturina Mohamed Razak @ Azmi 2013 Razak @ Azmi, Mazturina Mohamed Websites have been used as one of the main promotional items in marketing most of tourism products. This encourage governments all over the world to use websites as one of their marketing tools, and to have one to represent a national tourism product would be costly, nonetheless how effective is it compared to other non-official websites remains to be investigated. Therefore by using the Technology Acceptance Model (TAM) model, this study is to examine consumer’s perceived ease of use and perceived usefulness of a website in determining customers’ intention in visiting a tourism attraction. Two original criteria of TAM model was used in this study; future research utilizing an extended TAM to assess the user acceptance. Past researches have proven that the internet is an important influence on consumers’ behavior. The government’s website on homestay is the context of this study and a quantitative approach through distributing structured questionnaires were adopted. Questionnaires were distributed to about 400 participants that are visiting homestays in Selangor. Descriptive statistics and correlation test are used to analyze the data. This research will offer a better understanding on the effectiveness of the website in influencing tourists’ behavior towards a tourism product. Findings clearly revealed that TAM attributes in particular positively influenced consumers’ visit intention. Among these, perceived usefulness variable were to be the prime influencer compared to perceived usefulness of the website. 2013 Thesis https://ir.uitm.edu.my/id/eprint/16681/ https://ir.uitm.edu.my/id/eprint/16681/2/TM_MAZTURINA%20MOHAMED%20RAZAK%40AZMI%20HM%2013_5.pdf text en public mphil masters Universiti Teknologi MARA Faculty of Hotel and Tourism Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
description	Websites have been used as one of the main promotional items in marketing most of tourism products. This encourage governments all over the world to use websites as one of their marketing tools, and to have one to represent a national tourism product would be costly, nonetheless how effective is it compared to other non-official websites remains to be investigated. Therefore by using the Technology Acceptance Model (TAM) model, this study is to examine consumer’s perceived ease of use and perceived usefulness of a website in determining customers’ intention in visiting a tourism attraction. Two original criteria of TAM model was used in this study; future research utilizing an extended TAM to assess the user acceptance. Past researches have proven that the internet is an important influence on consumers’ behavior. The government’s website on homestay is the context of this study and a quantitative approach through distributing structured questionnaires were adopted. Questionnaires were distributed to about 400 participants that are visiting homestays in Selangor. Descriptive statistics and correlation test are used to analyze the data. This research will offer a better understanding on the effectiveness of the website in influencing tourists’ behavior towards a tourism product. Findings clearly revealed that TAM attributes in particular positively influenced consumers’ visit intention. Among these, perceived usefulness variable were to be the prime influencer compared to perceived usefulness of the website.
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Razak @ Azmi, Mazturina Mohamed
spellingShingle	Razak @ Azmi, Mazturina Mohamed Assessing consumer behavior from a main website of tourism product / Mazturina Mohamed Razak @ Azmi
author_facet	Razak @ Azmi, Mazturina Mohamed
author_sort	Razak @ Azmi, Mazturina Mohamed
title	Assessing consumer behavior from a main website of tourism product / Mazturina Mohamed Razak @ Azmi
title_short	Assessing consumer behavior from a main website of tourism product / Mazturina Mohamed Razak @ Azmi
title_full	Assessing consumer behavior from a main website of tourism product / Mazturina Mohamed Razak @ Azmi
title_fullStr	Assessing consumer behavior from a main website of tourism product / Mazturina Mohamed Razak @ Azmi
title_full_unstemmed	Assessing consumer behavior from a main website of tourism product / Mazturina Mohamed Razak @ Azmi
title_sort	assessing consumer behavior from a main website of tourism product / mazturina mohamed razak @ azmi
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Hotel and Tourism Management
publishDate	2013
url	https://ir.uitm.edu.my/id/eprint/16681/2/TM_MAZTURINA%20MOHAMED%20RAZAK%40AZMI%20HM%2013_5.pdf
_version_	1783733540711563264

Assessing consumer behavior from a main website of tourism product / Mazturina Mohamed Razak @ Azmi

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