The quality of mobile operator : students perspective / Noor Azuan Jahaya

This study was carried out to make comparison of quality among service provider and to identify factors that influence students to choose a service provider. For this purpose, questionnaires were distributed to UiTM students from faculties like Information Technology and Quantitative Science, Civ...

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Bibliographic Details
Main Author:	Jahaya, Noor Azuan
Format:	Thesis
Language:	English
Published:	2006
Subjects:	Electronic Computers Computer Science
Online Access:	https://ir.uitm.edu.my/id/eprint/1725/1/TD_NOOR%20AZUAN%20JAHAYA%20CS%2005_5%20P01.pdf
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id	my-uitm-ir.1725
record_format	uketd_dc
spelling	my-uitm-ir.17252019-07-22T03:39:49Z The quality of mobile operator : students perspective / Noor Azuan Jahaya 2006 Jahaya, Noor Azuan Electronic Computers. Computer Science This study was carried out to make comparison of quality among service provider and to identify factors that influence students to choose a service provider. For this purpose, questionnaires were distributed to UiTM students from faculties like Information Technology and Quantitative Science, Civil Engineering, Administrative Science and Policy Study, Art and Design, Sport Science and Recreation, Accountancy and Office Management to ensure that comparison of quality can be made and factors can be identify. The study was divided into two stages. The first stage was committed to collecting and analyzing data from questionnaires. The second stage, using same procedure, hypothesis were tested based on the variables in selected theoretical model. The finding show network coverage of quality of services among service provider is very important. Even though respondents are giving chance to switch to another mobile operator, most of them chose to be with the same operator. It is hard to determine which factors will strongly influence respondents in order to choose service provider. If looking at the number of respondents who chose "Strongly Agree", most of respondents chose family and fiiends. This finding confirms past research that said family and fiiends is the most influence persons in an individual life. The findings imply that lot of research need to be made among students because they are higher user of these service provider 2006 Thesis https://ir.uitm.edu.my/id/eprint/1725/ https://ir.uitm.edu.my/id/eprint/1725/1/TD_NOOR%20AZUAN%20JAHAYA%20CS%2005_5%20P01.pdf text en public degree Universiti Teknologi MARA Perpustakaan Tun Abdul Razak
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Electronic Computers Computer Science
spellingShingle	Electronic Computers Computer Science Jahaya, Noor Azuan The quality of mobile operator : students perspective / Noor Azuan Jahaya
description	This study was carried out to make comparison of quality among service provider and to identify factors that influence students to choose a service provider. For this purpose, questionnaires were distributed to UiTM students from faculties like Information Technology and Quantitative Science, Civil Engineering, Administrative Science and Policy Study, Art and Design, Sport Science and Recreation, Accountancy and Office Management to ensure that comparison of quality can be made and factors can be identify. The study was divided into two stages. The first stage was committed to collecting and analyzing data from questionnaires. The second stage, using same procedure, hypothesis were tested based on the variables in selected theoretical model. The finding show network coverage of quality of services among service provider is very important. Even though respondents are giving chance to switch to another mobile operator, most of them chose to be with the same operator. It is hard to determine which factors will strongly influence respondents in order to choose service provider. If looking at the number of respondents who chose "Strongly Agree", most of respondents chose family and fiiends. This finding confirms past research that said family and fiiends is the most influence persons in an individual life. The findings imply that lot of research need to be made among students because they are higher user of these service provider
format	Thesis
qualification_level	Bachelor degree
author	Jahaya, Noor Azuan
author_facet	Jahaya, Noor Azuan
author_sort	Jahaya, Noor Azuan
title	The quality of mobile operator : students perspective / Noor Azuan Jahaya
title_short	The quality of mobile operator : students perspective / Noor Azuan Jahaya
title_full	The quality of mobile operator : students perspective / Noor Azuan Jahaya
title_fullStr	The quality of mobile operator : students perspective / Noor Azuan Jahaya
title_full_unstemmed	The quality of mobile operator : students perspective / Noor Azuan Jahaya
title_sort	quality of mobile operator : students perspective / noor azuan jahaya
granting_institution	Universiti Teknologi MARA
granting_department	Perpustakaan Tun Abdul Razak
publishDate	2006
url	https://ir.uitm.edu.my/id/eprint/1725/1/TD_NOOR%20AZUAN%20JAHAYA%20CS%2005_5%20P01.pdf
_version_	1783733049682296832

The quality of mobile operator : students perspective / Noor Azuan Jahaya

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