Relationship of servicescape and customer satisfaction in upscale restaurant of five star hotel / Roney Roger Sining
The physical environment may be an important determinant of customer satisfaction and subsequent behavior when services are consumed primarily for hedonic purposes and customers spend moderate to long periods of time in the physical surroundings. An example of this phenomenon would be in an upsca...
Saved in:
Main Author: | Roney Roger Sining |
---|---|
Format: | Thesis |
Language: | English |
Published: |
2010
|
Online Access: | https://ir.uitm.edu.my/id/eprint/17724/2/TM_RONEY%20ROGER%20SINING%20HM%2010_5.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Measuring Customer Satisfaction In Five-Star Hotels In Malaysia
by: Hia, Kuek Gek
Published: (2003) -
The influence of servicescape and perceived authenticity towards consumer behavioural intention in upscale ethnic Malay restaurant / Puteri Farhana Nadirah Jamaludin
by: Jamaludin, Puteri Farhana Nadirah
Published: (2021) -
Effects of Servicescapes on Diner Satisfaction and Behavioral Intentions in Family Chain Restaurants
by: Goodarzirad, Bahar
Published: (2010) -
Causal relationship between service guarantees and customer satisfaction in four-and five-star hotels in Malaysia
by: Mohd Shahril, Aslinda
Published: (2014) -
The relationship between effective communication and customers' satisfaction: a study in four and five star hotels in Kuching
by: Aniza Baizura, Ariffin
Published: (2012)