A study on the level of satisfaction based on featured facilities for the convenience usage towards passengers case study: Low Cost Carrier Terminal (LCCT), Sepang / Azmil Rohimie Zakaria

This Academic Project has been written to study on the level of satisfaction based on its featured facilities among passengers who tend to use it. Facility Management (FM) is a balance between technical, managerial and business acumen that may be related to operational, tactical and strategic decisi...

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Main Author:	Zakaria, Azmil Rohimie
Format:	Thesis
Language:	English
Published:	2010
Subjects:	Transportation (General works) Communication and traffic Management of airlines
Online Access:	https://ir.uitm.edu.my/id/eprint/2625/1/2625.pdf
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id	my-uitm-ir.2625
record_format	uketd_dc
spelling	my-uitm-ir.26252021-09-06T09:04:02Z A study on the level of satisfaction based on featured facilities for the convenience usage towards passengers case study: Low Cost Carrier Terminal (LCCT), Sepang / Azmil Rohimie Zakaria 2010-03-29 Zakaria, Azmil Rohimie Transportation (General works). Communication and traffic Air transportation. Airlines Management of airlines Customer services. Customer relations This Academic Project has been written to study on the level of satisfaction based on its featured facilities among passengers who tend to use it. Facility Management (FM) is a balance between technical, managerial and business acumen that may be related to operational, tactical and strategic decision-making processes. The operational activities are concerned with effective functionality of service, the tactical with the organisation and administration procedures and the strategic with the match between facilities and corporate objectives. It is essentially a management function and it is at the strategic level that FM can have the greatest impact; to be involved with forward planning decisions. Successful FM teams will be able to embrace the language of the core organisations they serve, clarify and serve their strategic contribution in terms of business relevant outcomes (Hallam, 2000). The study examines the passengers perspective towards the facilities been provided. Sources of data are gathered by the author from literature review of previous researches, journals and others. Utilizing a set of questionnaire, the study focuses on the level of satisfaction by investigating particulars aspects related to facilities. Besides that, the study also identifies suggestions that can help improving the services of the facilities. The questionnaires used to collect the data distributed by hand and the sample size of this research is 50 passengers as respondents. 2010-03 Thesis https://ir.uitm.edu.my/id/eprint/2625/ https://ir.uitm.edu.my/id/eprint/2625/1/2625.pdf text en public degree Universiti Teknologi MARA Faculty of Architecture, Planning and Surveying Mustafar, Suriyana
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Mustafar, Suriyana
topic	Transportation (General works) Communication and traffic Transportation (General works) Communication and traffic Management of airlines Transportation (General works) Communication and traffic
spellingShingle	Transportation (General works) Communication and traffic Transportation (General works) Communication and traffic Management of airlines Transportation (General works) Communication and traffic Zakaria, Azmil Rohimie A study on the level of satisfaction based on featured facilities for the convenience usage towards passengers case study: Low Cost Carrier Terminal (LCCT), Sepang / Azmil Rohimie Zakaria
description	This Academic Project has been written to study on the level of satisfaction based on its featured facilities among passengers who tend to use it. Facility Management (FM) is a balance between technical, managerial and business acumen that may be related to operational, tactical and strategic decision-making processes. The operational activities are concerned with effective functionality of service, the tactical with the organisation and administration procedures and the strategic with the match between facilities and corporate objectives. It is essentially a management function and it is at the strategic level that FM can have the greatest impact; to be involved with forward planning decisions. Successful FM teams will be able to embrace the language of the core organisations they serve, clarify and serve their strategic contribution in terms of business relevant outcomes (Hallam, 2000). The study examines the passengers perspective towards the facilities been provided. Sources of data are gathered by the author from literature review of previous researches, journals and others. Utilizing a set of questionnaire, the study focuses on the level of satisfaction by investigating particulars aspects related to facilities. Besides that, the study also identifies suggestions that can help improving the services of the facilities. The questionnaires used to collect the data distributed by hand and the sample size of this research is 50 passengers as respondents.
format	Thesis
qualification_level	Bachelor degree
author	Zakaria, Azmil Rohimie
author_facet	Zakaria, Azmil Rohimie
author_sort	Zakaria, Azmil Rohimie
title	A study on the level of satisfaction based on featured facilities for the convenience usage towards passengers case study: Low Cost Carrier Terminal (LCCT), Sepang / Azmil Rohimie Zakaria
title_short	A study on the level of satisfaction based on featured facilities for the convenience usage towards passengers case study: Low Cost Carrier Terminal (LCCT), Sepang / Azmil Rohimie Zakaria
title_full	A study on the level of satisfaction based on featured facilities for the convenience usage towards passengers case study: Low Cost Carrier Terminal (LCCT), Sepang / Azmil Rohimie Zakaria
title_fullStr	A study on the level of satisfaction based on featured facilities for the convenience usage towards passengers case study: Low Cost Carrier Terminal (LCCT), Sepang / Azmil Rohimie Zakaria
title_full_unstemmed	A study on the level of satisfaction based on featured facilities for the convenience usage towards passengers case study: Low Cost Carrier Terminal (LCCT), Sepang / Azmil Rohimie Zakaria
title_sort	study on the level of satisfaction based on featured facilities for the convenience usage towards passengers case study: low cost carrier terminal (lcct), sepang / azmil rohimie zakaria
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Architecture, Planning and Surveying
publishDate	2010
url	https://ir.uitm.edu.my/id/eprint/2625/1/2625.pdf
_version_	1783733082230095872

A study on the level of satisfaction based on featured facilities for the convenience usage towards passengers case study: Low Cost Carrier Terminal (LCCT), Sepang / Azmil Rohimie Zakaria

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