The relationship between total quality management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam , Selangor Darul Ehsan / Nurul Hazirah Zainol

This study investigates the relationship between Total Quality Management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam Selangor. The data collected through questionnaires that has been distributed to the total sample size of 210 employees at Pejabat Setiausaha Keraj...

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Main Author:	Zainol, Nurul Hazirah
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Study and teaching Research
Online Access:	https://ir.uitm.edu.my/id/eprint/31527/1/31527.pdf
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id	my-uitm-ir.31527
record_format	uketd_dc
spelling	my-uitm-ir.315272020-06-24T06:29:56Z The relationship between total quality management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam , Selangor Darul Ehsan / Nurul Hazirah Zainol 2017 Zainol, Nurul Hazirah Study and teaching. Research Total quality management in education. Total quality management in higher education This study investigates the relationship between Total Quality Management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam Selangor. The data collected through questionnaires that has been distributed to the total sample size of 210 employees at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam, Selangor. The objectives of this study were to identified the most contributing factor of Total Quality Management towards firm performance and to examined the relationship between Total Quality Management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam, Selangor. Besides, this study also provided benefits to the researcher and the employee in the organization as it gains more understanding and knowledge about Total Quality Management elements studied this research which are training, customer focus and leadership within the organization. Once they get to know which elements of Total Quality Management that applied the most in their organization, the top management is able to increase the element’s approach that can lead to higher reputation of the organization. Findings of this study concludes that leadership is the most contributing factor in Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam, Selangor with the highest mean of 4.1114 and standard deviation .49684 compared to other factors, training with mean 4.0657 and standard deviation .46305; and customer focus with mean 4.0762 and standard deviation .52306. Meanwhile, there was a strong, positive relationship between Total Quality Management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam, Selangor with correlation value (r=.706, n=210, p<.01) 2017 Thesis https://ir.uitm.edu.my/id/eprint/31527/ https://ir.uitm.edu.my/id/eprint/31527/1/31527.pdf text en public degree Universiti Teknologi MARA Cawangan Kelantan Fakulty of Business and Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Study and teaching Research Study and teaching Research
spellingShingle	Study and teaching Research Study and teaching Research Zainol, Nurul Hazirah The relationship between total quality management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam , Selangor Darul Ehsan / Nurul Hazirah Zainol
description	This study investigates the relationship between Total Quality Management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam Selangor. The data collected through questionnaires that has been distributed to the total sample size of 210 employees at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam, Selangor. The objectives of this study were to identified the most contributing factor of Total Quality Management towards firm performance and to examined the relationship between Total Quality Management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam, Selangor. Besides, this study also provided benefits to the researcher and the employee in the organization as it gains more understanding and knowledge about Total Quality Management elements studied this research which are training, customer focus and leadership within the organization. Once they get to know which elements of Total Quality Management that applied the most in their organization, the top management is able to increase the element’s approach that can lead to higher reputation of the organization. Findings of this study concludes that leadership is the most contributing factor in Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam, Selangor with the highest mean of 4.1114 and standard deviation .49684 compared to other factors, training with mean 4.0657 and standard deviation .46305; and customer focus with mean 4.0762 and standard deviation .52306. Meanwhile, there was a strong, positive relationship between Total Quality Management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam, Selangor with correlation value (r=.706, n=210, p<.01)
format	Thesis
qualification_level	Bachelor degree
author	Zainol, Nurul Hazirah
author_facet	Zainol, Nurul Hazirah
author_sort	Zainol, Nurul Hazirah
title	The relationship between total quality management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam , Selangor Darul Ehsan / Nurul Hazirah Zainol
title_short	The relationship between total quality management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam , Selangor Darul Ehsan / Nurul Hazirah Zainol
title_full	The relationship between total quality management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam , Selangor Darul Ehsan / Nurul Hazirah Zainol
title_fullStr	The relationship between total quality management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam , Selangor Darul Ehsan / Nurul Hazirah Zainol
title_full_unstemmed	The relationship between total quality management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam , Selangor Darul Ehsan / Nurul Hazirah Zainol
title_sort	relationship between total quality management and firm performance at pejabat setiausaha kerajaan negeri selangor, shah alam , selangor darul ehsan / nurul hazirah zainol
granting_institution	Universiti Teknologi MARA Cawangan Kelantan
granting_department	Fakulty of Business and Management
publishDate	2017
url	https://ir.uitm.edu.my/id/eprint/31527/1/31527.pdf
_version_	1783734126092746752

The relationship between total quality management and firm performance at Pejabat Setiausaha Kerajaan Negeri Selangor, Shah Alam , Selangor Darul Ehsan / Nurul Hazirah Zainol

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