The role of entrepreneurial orientation and innovation on employee job performance in Malaysian hotels / Siti Hajar Zakariah

As a service industry hospitality industry is with human dexterity. This state of affairs makes hotels continually creating and innovating products or services as an essential strategy to maintain a competitive edge. Despite the effects that entrepreneurial orientation (EO) and innovation has on per...

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Main Author:	Zakariah, Siti Hajar
Format:	Thesis
Language:	English
Published:	2020
Subjects:	Labor Work environment
Online Access:	https://ir.uitm.edu.my/id/eprint/32500/1/32500.pdf
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id	my-uitm-ir.32500
record_format	uketd_dc
spelling	my-uitm-ir.325002022-10-12T04:40:00Z The role of entrepreneurial orientation and innovation on employee job performance in Malaysian hotels / Siti Hajar Zakariah 2020 Zakariah, Siti Hajar Labor. Work environment As a service industry hospitality industry is with human dexterity. This state of affairs makes hotels continually creating and innovating products or services as an essential strategy to maintain a competitive edge. Despite the effects that entrepreneurial orientation (EO) and innovation has on performance, research appears to be divided into understanding entrepreneurial orientation. The purpose of this study is to examine the effect of EO and innovation dimensions and the moderating effect of training on employee job performance. Data relating to EO, innovation, training, and employee job performance were collected from one hundred and twenty F&B managers and supervisors working in four and five-star rating hotels in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya, Malaysia. Internal consistency, indicator reliability, convergent validity, and discriminant validity was utilised to assess the reflective measurement model. Path analysis with the structural model was employed to test the proposed hypotheses. The results indicated EO partially affect employee job performance, with the path coefficient value is 0.147. Innovation was found to have a significant effect on employee job performance with the p= 0.344 and t-value of 3.577. Entrepreneurial orientation and innovation have strong support in a significant relationship (0: 0.557, t: 9.072, pO.OOO). It is noteworthy to highlight the moderating variable of training has a positive effect on the relationship between entrepreneurial orientation and employee job performance, p= 0.107 and t-value of 2.092. On the other hand, training has a negative effect on the relationship between innovation and employee job performance. Adding training as a moderating variable is new empirical evidence to the hospitality industry specifically in Malaysia. The findings would be able to assist hotel managers in improving the training programmes related to entrepreneurial orientation and reflect on the importance of innovation as an on-going event as compared to "a one-time process" that helps increase the employees' performance. EO which is at the infancy stage in Malaysia is seen to have a significant contribution in terms of proactiveness and autonomy given to subordinates. Hence, this study contributes to the body of knowledge by adding new guidelines or manual for employee in order to enhance their entrepreneurial orientation and innovation elements in their daily routine besides entrepreneurial training been given. This study also provide empirical evidence to the direct relationship between entrepreneurial orientation, innovation, and employee job performance. 2020 Thesis https://ir.uitm.edu.my/id/eprint/32500/ https://ir.uitm.edu.my/id/eprint/32500/1/32500.pdf text en public phd doctoral Universiti Teknologi MARA (UiTM) Faculty of Hotel and Tourism Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Labor Work environment
spellingShingle	Labor Work environment Zakariah, Siti Hajar The role of entrepreneurial orientation and innovation on employee job performance in Malaysian hotels / Siti Hajar Zakariah
description	As a service industry hospitality industry is with human dexterity. This state of affairs makes hotels continually creating and innovating products or services as an essential strategy to maintain a competitive edge. Despite the effects that entrepreneurial orientation (EO) and innovation has on performance, research appears to be divided into understanding entrepreneurial orientation. The purpose of this study is to examine the effect of EO and innovation dimensions and the moderating effect of training on employee job performance. Data relating to EO, innovation, training, and employee job performance were collected from one hundred and twenty F&B managers and supervisors working in four and five-star rating hotels in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya, Malaysia. Internal consistency, indicator reliability, convergent validity, and discriminant validity was utilised to assess the reflective measurement model. Path analysis with the structural model was employed to test the proposed hypotheses. The results indicated EO partially affect employee job performance, with the path coefficient value is 0.147. Innovation was found to have a significant effect on employee job performance with the p= 0.344 and t-value of 3.577. Entrepreneurial orientation and innovation have strong support in a significant relationship (0: 0.557, t: 9.072, pO.OOO). It is noteworthy to highlight the moderating variable of training has a positive effect on the relationship between entrepreneurial orientation and employee job performance, p= 0.107 and t-value of 2.092. On the other hand, training has a negative effect on the relationship between innovation and employee job performance. Adding training as a moderating variable is new empirical evidence to the hospitality industry specifically in Malaysia. The findings would be able to assist hotel managers in improving the training programmes related to entrepreneurial orientation and reflect on the importance of innovation as an on-going event as compared to "a one-time process" that helps increase the employees' performance. EO which is at the infancy stage in Malaysia is seen to have a significant contribution in terms of proactiveness and autonomy given to subordinates. Hence, this study contributes to the body of knowledge by adding new guidelines or manual for employee in order to enhance their entrepreneurial orientation and innovation elements in their daily routine besides entrepreneurial training been given. This study also provide empirical evidence to the direct relationship between entrepreneurial orientation, innovation, and employee job performance.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Zakariah, Siti Hajar
author_facet	Zakariah, Siti Hajar
author_sort	Zakariah, Siti Hajar
title	The role of entrepreneurial orientation and innovation on employee job performance in Malaysian hotels / Siti Hajar Zakariah
title_short	The role of entrepreneurial orientation and innovation on employee job performance in Malaysian hotels / Siti Hajar Zakariah
title_full	The role of entrepreneurial orientation and innovation on employee job performance in Malaysian hotels / Siti Hajar Zakariah
title_fullStr	The role of entrepreneurial orientation and innovation on employee job performance in Malaysian hotels / Siti Hajar Zakariah
title_full_unstemmed	The role of entrepreneurial orientation and innovation on employee job performance in Malaysian hotels / Siti Hajar Zakariah
title_sort	role of entrepreneurial orientation and innovation on employee job performance in malaysian hotels / siti hajar zakariah
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Hotel and Tourism Management
publishDate	2020
url	https://ir.uitm.edu.my/id/eprint/32500/1/32500.pdf
_version_	1783734168313659392

The role of entrepreneurial orientation and innovation on employee job performance in Malaysian hotels / Siti Hajar Zakariah

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