A study on facilities and level of service provided by KSM for a long distance express bus service / Marziana Khalid

This thesis,therefore was undertaken to develop the steps to be taken to fulfill the requirement of customer needs include level of service and facilities provided, which is one of the most significant aspect that need a study. The first chapter of this thesis will highlight on the back ground of th...

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Main Author:	Khalid, Marziana
Format:	Thesis
Language:	English
Published:	1993
Subjects:	Automobile industry and trade
Online Access:	https://ir.uitm.edu.my/id/eprint/32893/1/32893.pdf
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id	my-uitm-ir.32893
record_format	uketd_dc
spelling	my-uitm-ir.328932020-07-27T09:16:41Z A study on facilities and level of service provided by KSM for a long distance express bus service / Marziana Khalid 1993 Khalid, Marziana Automobile industry and trade Customer services. Customer relations This thesis,therefore was undertaken to develop the steps to be taken to fulfill the requirement of customer needs include level of service and facilities provided, which is one of the most significant aspect that need a study. The first chapter of this thesis will highlight on the back ground of the study, objectives, the problem statement, scope and limitation and also the methodology that will be used throughout this thesis. In the second chapter, will be explain the customer needs for facilities as well as level of service. In this chapter, all of the data is a secondary data such as library books and magazines. Chapter three of this thesis is about the critique of Kenderaan Sungai Manik, about the facilities and level of service that provided by this company. It will shown the good and bad side of the operation including the facilities and level of service provided by Kenderaan Sungai Manik Sdn Bhd Chapter four of this thesis will be discussing the findings of the research. It will cover both primary and secondary research instruments. Besides that, the findings of the questionaires will also be presented. The findings of the customer needs on the Teluk Intan to Singapore , the long distance express bus service will be analysed in this chapter. Finally, in the last chapter, he recommendation and conclusion will be presented. Several fine suggestion will recommend to the company regarding the study and eventually will conclude this thesis. 1993 Thesis https://ir.uitm.edu.my/id/eprint/32893/ https://ir.uitm.edu.my/id/eprint/32893/1/32893.pdf text en public diploma Universiti Teknologi MARA Faculty of Business and Management Abdul Latiff, Hanifah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Abdul Latiff, Hanifah
topic	Automobile industry and trade Automobile industry and trade
spellingShingle	Automobile industry and trade Automobile industry and trade Khalid, Marziana A study on facilities and level of service provided by KSM for a long distance express bus service / Marziana Khalid
description	This thesis,therefore was undertaken to develop the steps to be taken to fulfill the requirement of customer needs include level of service and facilities provided, which is one of the most significant aspect that need a study. The first chapter of this thesis will highlight on the back ground of the study, objectives, the problem statement, scope and limitation and also the methodology that will be used throughout this thesis. In the second chapter, will be explain the customer needs for facilities as well as level of service. In this chapter, all of the data is a secondary data such as library books and magazines. Chapter three of this thesis is about the critique of Kenderaan Sungai Manik, about the facilities and level of service that provided by this company. It will shown the good and bad side of the operation including the facilities and level of service provided by Kenderaan Sungai Manik Sdn Bhd Chapter four of this thesis will be discussing the findings of the research. It will cover both primary and secondary research instruments. Besides that, the findings of the questionaires will also be presented. The findings of the customer needs on the Teluk Intan to Singapore , the long distance express bus service will be analysed in this chapter. Finally, in the last chapter, he recommendation and conclusion will be presented. Several fine suggestion will recommend to the company regarding the study and eventually will conclude this thesis.
format	Thesis
qualification_level	diploma
author	Khalid, Marziana
author_facet	Khalid, Marziana
author_sort	Khalid, Marziana
title	A study on facilities and level of service provided by KSM for a long distance express bus service / Marziana Khalid
title_short	A study on facilities and level of service provided by KSM for a long distance express bus service / Marziana Khalid
title_full	A study on facilities and level of service provided by KSM for a long distance express bus service / Marziana Khalid
title_fullStr	A study on facilities and level of service provided by KSM for a long distance express bus service / Marziana Khalid
title_full_unstemmed	A study on facilities and level of service provided by KSM for a long distance express bus service / Marziana Khalid
title_sort	study on facilities and level of service provided by ksm for a long distance express bus service / marziana khalid
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Business and Management
publishDate	1993
url	https://ir.uitm.edu.my/id/eprint/32893/1/32893.pdf
_version_	1783734189083852800

A study on facilities and level of service provided by KSM for a long distance express bus service / Marziana Khalid

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