A study on the factors that contribute the customer-supplier relationship. A case study of Giffarine Skyline Unity (M) Sdn. Bhd / Noor Amira Ab Rahman

This study determines the factors that contribute to the customer-supplier relationship, a case of Giffarine Skyline Unity(M)Sdn. Bhd. The independent variables are trust, communication, power-dependent and cooperation. The objectives of this study are to identify the factors that contribute to cust...

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Bibliographic Details
Main Author:	Ab Rahman, Noor Amira
Format:	Thesis
Language:	English
Published:	2011
Subjects:	HF Commerce
Online Access:	https://ir.uitm.edu.my/id/eprint/32986/1/32986.pdf
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id	my-uitm-ir.32986
record_format	uketd_dc
spelling	my-uitm-ir.329862020-08-03T02:03:50Z A study on the factors that contribute the customer-supplier relationship. A case study of Giffarine Skyline Unity (M) Sdn. Bhd / Noor Amira Ab Rahman 2011-04 Ab Rahman, Noor Amira HF Commerce Customer services. Customer relations This study determines the factors that contribute to the customer-supplier relationship, a case of Giffarine Skyline Unity(M)Sdn. Bhd. The independent variables are trust, communication, power-dependent and cooperation. The objectives of this study are to identify the factors that contribute to customer-supplier relationship and to identify the impact of customer-supplier relationship on company success. This study is conducted at Giffarine’s branches and involved 100 respondents. The findings of this research are analyzed and interpreted using frequencies tables, reliability and correlation. The results show that all the independent variables have significant effects toward the customer-supplier relationship at Giffarine. Based from the results obtained, several recommendations are suggested that can help Giffarine to improve its relationship with the customer 2011-04 Thesis https://ir.uitm.edu.my/id/eprint/32986/ https://ir.uitm.edu.my/id/eprint/32986/1/32986.pdf text en public degree Universiti Teknologi MARA Cawangan Kelantan Faculty of Business and Management Muda, Prof Madya Nasir
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Muda, Prof Madya Nasir
topic	HF Commerce HF Commerce
spellingShingle	HF Commerce HF Commerce Ab Rahman, Noor Amira A study on the factors that contribute the customer-supplier relationship. A case study of Giffarine Skyline Unity (M) Sdn. Bhd / Noor Amira Ab Rahman
description	This study determines the factors that contribute to the customer-supplier relationship, a case of Giffarine Skyline Unity(M)Sdn. Bhd. The independent variables are trust, communication, power-dependent and cooperation. The objectives of this study are to identify the factors that contribute to customer-supplier relationship and to identify the impact of customer-supplier relationship on company success. This study is conducted at Giffarine’s branches and involved 100 respondents. The findings of this research are analyzed and interpreted using frequencies tables, reliability and correlation. The results show that all the independent variables have significant effects toward the customer-supplier relationship at Giffarine. Based from the results obtained, several recommendations are suggested that can help Giffarine to improve its relationship with the customer
format	Thesis
qualification_level	Bachelor degree
author	Ab Rahman, Noor Amira
author_facet	Ab Rahman, Noor Amira
author_sort	Ab Rahman, Noor Amira
title	A study on the factors that contribute the customer-supplier relationship. A case study of Giffarine Skyline Unity (M) Sdn. Bhd / Noor Amira Ab Rahman
title_short	A study on the factors that contribute the customer-supplier relationship. A case study of Giffarine Skyline Unity (M) Sdn. Bhd / Noor Amira Ab Rahman
title_full	A study on the factors that contribute the customer-supplier relationship. A case study of Giffarine Skyline Unity (M) Sdn. Bhd / Noor Amira Ab Rahman
title_fullStr	A study on the factors that contribute the customer-supplier relationship. A case study of Giffarine Skyline Unity (M) Sdn. Bhd / Noor Amira Ab Rahman
title_full_unstemmed	A study on the factors that contribute the customer-supplier relationship. A case study of Giffarine Skyline Unity (M) Sdn. Bhd / Noor Amira Ab Rahman
title_sort	study on the factors that contribute the customer-supplier relationship. a case study of giffarine skyline unity (m) sdn. bhd / noor amira ab rahman
granting_institution	Universiti Teknologi MARA Cawangan Kelantan
granting_department	Faculty of Business and Management
publishDate	2011
url	https://ir.uitm.edu.my/id/eprint/32986/1/32986.pdf
_version_	1783734202404962304

A study on the factors that contribute the customer-supplier relationship. A case study of Giffarine Skyline Unity (M) Sdn. Bhd / Noor Amira Ab Rahman

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