Customer selection criteria for islamic home financing in Johor / Murni Farhana Talib

Nowadays, financial institution plays a great role in providing home financing facility. Thus, the purpose of this project paper is to find out the choice criteria for Islamic home financing in Malaysian Islamic banks. The important part of this study considers establishing a specific rank of choice...

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Main Author:	Talib, Murni Farhana
Format:	Thesis
Language:	English
Published:	2011
Subjects:	Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/33250/1/33250.pdf
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id	my-uitm-ir.33250
record_format	uketd_dc
spelling	my-uitm-ir.332502020-08-12T09:20:17Z Customer selection criteria for islamic home financing in Johor / Murni Farhana Talib 2011-04 Talib, Murni Farhana Consumer satisfaction Finance, Islamic Nowadays, financial institution plays a great role in providing home financing facility. Thus, the purpose of this project paper is to find out the choice criteria for Islamic home financing in Malaysian Islamic banks. The important part of this study considers establishing a specific rank of choice criteria for Islamic home financing and determines the most important factors that affects customer in considering Islamic home financing facility in Islamic banks. This study presents primary data collected by self-administered questionnaires involving a sample of 400 respondents in Johor state. All questionnaires were returned and analyzed using frequencies, reliability test, and regression analysis. The results suggest that “Shariah-compliant scheme” is the most important factors followed by reputation, service quality, and influence from others and lastly is convenience. While conducting this study, it also have several implications such as time constraint, financial constraints, lack of co-operation from respondents, questionnaire misinterpretation, and facing with respondents who have lack of knowledge. Based on the study done, its implications would primarily beneficial in Malaysia by offering an insight into choice criteria for Islamic home financing. This study provides new results about different kinds of customers’ types and their preferences with regards to Islamic home financing selection. As such, Islamic bank managers can learn and plan to offer attractive schemes for the Islamic home financing market that meet Malaysian bank customers’ needs. For the researcher, this study contributes to existing body of knowledge by providing an investigation of choice criteria in the Islamic home financing. Indeed, this study is considered an “eye-opener” for Islamic home financing choice criteria which has limited previous studies. Other than that, the recommendations also being voiced out for the purpose to assist future researcher to render benefits from it and make a better research in the future 2011-04 Thesis https://ir.uitm.edu.my/id/eprint/33250/ https://ir.uitm.edu.my/id/eprint/33250/1/33250.pdf text en public degree Universiti Teknologi MARA Cawangan Kelantan Faculty of Business and Management Wan Mohamad, Wan Mohd Firdaus
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Wan Mohamad, Wan Mohd Firdaus
topic	Consumer satisfaction Consumer satisfaction
spellingShingle	Consumer satisfaction Consumer satisfaction Talib, Murni Farhana Customer selection criteria for islamic home financing in Johor / Murni Farhana Talib
description	Nowadays, financial institution plays a great role in providing home financing facility. Thus, the purpose of this project paper is to find out the choice criteria for Islamic home financing in Malaysian Islamic banks. The important part of this study considers establishing a specific rank of choice criteria for Islamic home financing and determines the most important factors that affects customer in considering Islamic home financing facility in Islamic banks. This study presents primary data collected by self-administered questionnaires involving a sample of 400 respondents in Johor state. All questionnaires were returned and analyzed using frequencies, reliability test, and regression analysis. The results suggest that “Shariah-compliant scheme” is the most important factors followed by reputation, service quality, and influence from others and lastly is convenience. While conducting this study, it also have several implications such as time constraint, financial constraints, lack of co-operation from respondents, questionnaire misinterpretation, and facing with respondents who have lack of knowledge. Based on the study done, its implications would primarily beneficial in Malaysia by offering an insight into choice criteria for Islamic home financing. This study provides new results about different kinds of customers’ types and their preferences with regards to Islamic home financing selection. As such, Islamic bank managers can learn and plan to offer attractive schemes for the Islamic home financing market that meet Malaysian bank customers’ needs. For the researcher, this study contributes to existing body of knowledge by providing an investigation of choice criteria in the Islamic home financing. Indeed, this study is considered an “eye-opener” for Islamic home financing choice criteria which has limited previous studies. Other than that, the recommendations also being voiced out for the purpose to assist future researcher to render benefits from it and make a better research in the future
format	Thesis
qualification_level	Bachelor degree
author	Talib, Murni Farhana
author_facet	Talib, Murni Farhana
author_sort	Talib, Murni Farhana
title	Customer selection criteria for islamic home financing in Johor / Murni Farhana Talib
title_short	Customer selection criteria for islamic home financing in Johor / Murni Farhana Talib
title_full	Customer selection criteria for islamic home financing in Johor / Murni Farhana Talib
title_fullStr	Customer selection criteria for islamic home financing in Johor / Murni Farhana Talib
title_full_unstemmed	Customer selection criteria for islamic home financing in Johor / Murni Farhana Talib
title_sort	customer selection criteria for islamic home financing in johor / murni farhana talib
granting_institution	Universiti Teknologi MARA Cawangan Kelantan
granting_department	Faculty of Business and Management
publishDate	2011
url	https://ir.uitm.edu.my/id/eprint/33250/1/33250.pdf
_version_	1783734229450883072

Customer selection criteria for islamic home financing in Johor / Murni Farhana Talib

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