Room Reservation System (RRS) for Hotel UiTM Dungun /Nurul Diana Roslan

Online room reservation systems for hotel are increasing in importance and greatly facilitate cross-border consumer activity. The Internet has enabled hotels to contract directly with a huge number of potential customers. This report describes implementation of Room Reservation system (RRS) for Hote...

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Bibliographic Details
Main Author:	Roslan, Nurul Diana
Format:	Thesis
Language:	English
Published:	2014
Subjects:	Hospitality industry Hotels, clubs, restaurants, etc Food service Malaysia Reservation systems
Online Access:	https://ir.uitm.edu.my/id/eprint/35375/1/35375.pdf
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id	my-uitm-ir.35375
record_format	uketd_dc
spelling	my-uitm-ir.353752021-02-23T10:20:22Z Room Reservation System (RRS) for Hotel UiTM Dungun /Nurul Diana Roslan 2014 Roslan, Nurul Diana Hospitality industry. Hotels, clubs, restaurants, etc. Food service Malaysia Reservation systems Online room reservation systems for hotel are increasing in importance and greatly facilitate cross-border consumer activity. The Internet has enabled hotels to contract directly with a huge number of potential customers. This report describes implementation of Room Reservation system (RRS) for Hotel UiTM Dungun. Based on the interview with the supervisor of Hotel UiTM Dungun, and observation of the current reservation process at Hotel UiTM Dungun, several problems are identified. The hotel is still using the manual forms for reservation process and the guest’s information are stored in Microsoft Office Excel file. Other than that, hotels’ staffs are facing with problem in handling and managing mass of information. To overcome this problem, Room Reservation System (RRS) is developed to helps people to make a room reservation easily through online. Aside from that, the hotel management can easily manage with mass of information more systematic and efficient by using RRS. RRS is developed based on phases in the Waterfall Model which are Planning, Analysis, Design, Implementation and Documentation. In evaluating this system, the quantitative data analysis was conducted to evaluate the user interfaces and usability of RRS. The data findings were assembled through the questionnaire survey with 30 respondents. There are 5 factors that need to be evaluated which are user interfaces, usefulness, ease of use, ease of learning and satisfaction. The findings indicate that about 57% to 67% of the 30 respondents strongly agreed that RRS is usefulness, easy to use, easy to learn, achieve the satisfaction and the user interfaces are suitable for RRS 2014 Thesis https://ir.uitm.edu.my/id/eprint/35375/ https://ir.uitm.edu.my/id/eprint/35375/1/35375.pdf text en public degree Universiti Teknologi MARA, Terengganu Faculty of Computer & Mathematical Sciences Samsudin, Dr. Norlela
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Samsudin, Dr. Norlela
topic	Hospitality industry Hotels, clubs, restaurants, etc Food service Malaysia Reservation systems
spellingShingle	Hospitality industry Hotels, clubs, restaurants, etc Food service Malaysia Reservation systems Roslan, Nurul Diana Room Reservation System (RRS) for Hotel UiTM Dungun /Nurul Diana Roslan
description	Online room reservation systems for hotel are increasing in importance and greatly facilitate cross-border consumer activity. The Internet has enabled hotels to contract directly with a huge number of potential customers. This report describes implementation of Room Reservation system (RRS) for Hotel UiTM Dungun. Based on the interview with the supervisor of Hotel UiTM Dungun, and observation of the current reservation process at Hotel UiTM Dungun, several problems are identified. The hotel is still using the manual forms for reservation process and the guest’s information are stored in Microsoft Office Excel file. Other than that, hotels’ staffs are facing with problem in handling and managing mass of information. To overcome this problem, Room Reservation System (RRS) is developed to helps people to make a room reservation easily through online. Aside from that, the hotel management can easily manage with mass of information more systematic and efficient by using RRS. RRS is developed based on phases in the Waterfall Model which are Planning, Analysis, Design, Implementation and Documentation. In evaluating this system, the quantitative data analysis was conducted to evaluate the user interfaces and usability of RRS. The data findings were assembled through the questionnaire survey with 30 respondents. There are 5 factors that need to be evaluated which are user interfaces, usefulness, ease of use, ease of learning and satisfaction. The findings indicate that about 57% to 67% of the 30 respondents strongly agreed that RRS is usefulness, easy to use, easy to learn, achieve the satisfaction and the user interfaces are suitable for RRS
format	Thesis
qualification_level	Bachelor degree
author	Roslan, Nurul Diana
author_facet	Roslan, Nurul Diana
author_sort	Roslan, Nurul Diana
title	Room Reservation System (RRS) for Hotel UiTM Dungun /Nurul Diana Roslan
title_short	Room Reservation System (RRS) for Hotel UiTM Dungun /Nurul Diana Roslan
title_full	Room Reservation System (RRS) for Hotel UiTM Dungun /Nurul Diana Roslan
title_fullStr	Room Reservation System (RRS) for Hotel UiTM Dungun /Nurul Diana Roslan
title_full_unstemmed	Room Reservation System (RRS) for Hotel UiTM Dungun /Nurul Diana Roslan
title_sort	room reservation system (rrs) for hotel uitm dungun /nurul diana roslan
granting_institution	Universiti Teknologi MARA, Terengganu
granting_department	Faculty of Computer & Mathematical Sciences
publishDate	2014
url	https://ir.uitm.edu.my/id/eprint/35375/1/35375.pdf
_version_	1783734301201793024

Room Reservation System (RRS) for Hotel UiTM Dungun /Nurul Diana Roslan

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