Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang
The problem that causes the level of bankrupt’s satisfaction and perception through the interview session or the so-called consultation session has become a major issue in delivering a service quality provides by MdI as a government agency. Misinterpretation, communication barriers, the attitude of...
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my-uitm-ir.362572020-11-10T04:45:48Z Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang 2015-06 Bujang, Romzan Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Banking Auditing The problem that causes the level of bankrupt’s satisfaction and perception through the interview session or the so-called consultation session has become a major issue in delivering a service quality provides by MdI as a government agency. Misinterpretation, communication barriers, the attitude of the officer, and the way service was the part of the reason that cause the effective internal consultation is an essential prerequisite for effective consultation service. 2015-06 Thesis https://ir.uitm.edu.my/id/eprint/36257/ https://ir.uitm.edu.my/id/eprint/36257/1/36257.pdf text en public masters Universiti Teknologi MARA Cawangan Sarawak Administrative Science and Policy Studies |
institution |
Universiti Teknologi MARA |
collection |
UiTM Institutional Repository |
language |
English |
topic |
Consumer behavior Consumers' preferences Consumer research Including consumer profiling Consumer satisfaction Banking Auditing |
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Consumer behavior Consumers' preferences Consumer research Including consumer profiling Consumer satisfaction Banking Auditing Bujang, Romzan Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang |
description |
The problem that causes the level of bankrupt’s satisfaction and perception through the interview session or the so-called consultation session has become a major issue in delivering a service quality provides by MdI as a government agency. Misinterpretation, communication barriers, the attitude of the officer, and the way service was the part of the reason that cause the effective internal consultation is an essential prerequisite for effective consultation service. |
format |
Thesis |
qualification_level |
Master's degree |
author |
Bujang, Romzan |
author_facet |
Bujang, Romzan |
author_sort |
Bujang, Romzan |
title |
Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang |
title_short |
Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang |
title_full |
Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang |
title_fullStr |
Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang |
title_full_unstemmed |
Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang |
title_sort |
relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / romzan bujang |
granting_institution |
Universiti Teknologi MARA Cawangan Sarawak |
granting_department |
Administrative Science and Policy Studies |
publishDate |
2015 |
url |
https://ir.uitm.edu.my/id/eprint/36257/1/36257.pdf |
_version_ |
1783734331818115072 |