Word-of-mouth and brand equity: the study on mediating role of brand trust at public higher learning institutions / Norhafiza Mazlan

The usage of tablet PC's from the multiple brands is not a new phenomenon to the consumers. However, the marketers always find a new strategy in order to strengthen their own brands in the market place. It is because; every each of strategy that was used by marketers will affect consumers durin...

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Main Author:	Mazlan, Norhafiza
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Higher Education
Online Access:	https://ir.uitm.edu.my/id/eprint/38261/1/38261.pdf
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id	my-uitm-ir.38261
record_format	uketd_dc
spelling	my-uitm-ir.382612023-01-26T09:43:08Z Word-of-mouth and brand equity: the study on mediating role of brand trust at public higher learning institutions / Norhafiza Mazlan 2017 Mazlan, Norhafiza Higher Education The usage of tablet PC's from the multiple brands is not a new phenomenon to the consumers. However, the marketers always find a new strategy in order to strengthen their own brands in the market place. It is because; every each of strategy that was used by marketers will affect consumers during buying decision process. Besides, the buying decision process among consumers also affected by another factor such as recommendation or in another words known as informal conversation between a consumer to another consumers about a product that had been used before. Therefore, the main objective of this study is to examine the relationship between Word-of- Mouth (WOM) with brand equity and the mediating role of brand trust. Using hierarchical multiple regression analysis and Process Procedure for SPSS by Preacher and Hayes (2008), the result show that the two dimensions of Word-of-Mouth namely Word-of-Mouth Praise (WOMP) and Word-of-Mouth Activity (WOMA) have a significant relationship with the brand equity dimensions (brand loyalty, brand awareness and perceived quality) mediated by brand trust. A total 500 final year undergraduate students (full time and part time) across the three higher learning institutions in Kedah and Perlis were participated as respondents. Data for all the study variables have been collected through self-administered questionnaires. Thus the result of this study supports the objectives of this study. Overall, the results indicate that the framework provides a good understanding of the factors that influence brand equity. 2017 Thesis https://ir.uitm.edu.my/id/eprint/38261/ https://ir.uitm.edu.my/id/eprint/38261/1/38261.pdf text en public masters Universiti Teknologi MARA (UiTM) Faculty of Business and Management Muhamad Noor, Sarina
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Muhamad Noor, Sarina
topic	Higher Education
spellingShingle	Higher Education Mazlan, Norhafiza Word-of-mouth and brand equity: the study on mediating role of brand trust at public higher learning institutions / Norhafiza Mazlan
description	The usage of tablet PC's from the multiple brands is not a new phenomenon to the consumers. However, the marketers always find a new strategy in order to strengthen their own brands in the market place. It is because; every each of strategy that was used by marketers will affect consumers during buying decision process. Besides, the buying decision process among consumers also affected by another factor such as recommendation or in another words known as informal conversation between a consumer to another consumers about a product that had been used before. Therefore, the main objective of this study is to examine the relationship between Word-of- Mouth (WOM) with brand equity and the mediating role of brand trust. Using hierarchical multiple regression analysis and Process Procedure for SPSS by Preacher and Hayes (2008), the result show that the two dimensions of Word-of-Mouth namely Word-of-Mouth Praise (WOMP) and Word-of-Mouth Activity (WOMA) have a significant relationship with the brand equity dimensions (brand loyalty, brand awareness and perceived quality) mediated by brand trust. A total 500 final year undergraduate students (full time and part time) across the three higher learning institutions in Kedah and Perlis were participated as respondents. Data for all the study variables have been collected through self-administered questionnaires. Thus the result of this study supports the objectives of this study. Overall, the results indicate that the framework provides a good understanding of the factors that influence brand equity.
format	Thesis
qualification_level	Master's degree
author	Mazlan, Norhafiza
author_facet	Mazlan, Norhafiza
author_sort	Mazlan, Norhafiza
title	Word-of-mouth and brand equity: the study on mediating role of brand trust at public higher learning institutions / Norhafiza Mazlan
title_short	Word-of-mouth and brand equity: the study on mediating role of brand trust at public higher learning institutions / Norhafiza Mazlan
title_full	Word-of-mouth and brand equity: the study on mediating role of brand trust at public higher learning institutions / Norhafiza Mazlan
title_fullStr	Word-of-mouth and brand equity: the study on mediating role of brand trust at public higher learning institutions / Norhafiza Mazlan
title_full_unstemmed	Word-of-mouth and brand equity: the study on mediating role of brand trust at public higher learning institutions / Norhafiza Mazlan
title_sort	word-of-mouth and brand equity: the study on mediating role of brand trust at public higher learning institutions / norhafiza mazlan
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Business and Management
publishDate	2017
url	https://ir.uitm.edu.my/id/eprint/38261/1/38261.pdf
_version_	1783734461530112000

Word-of-mouth and brand equity: the study on mediating role of brand trust at public higher learning institutions / Norhafiza Mazlan

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