Determinants and consequence of total spectator experience (TSE): empirical evidence from a sport tourism event of Formula One (F1) / Rezian-Na Muhammed Kassim

A recent wave of interest on the conceptualization and measurement of total spectators (customers) experience been vigorously conducted by the marketers and academic research to understand the factors that trigger their memorable experience and has influence on continue attending the special event....

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Main Author:	Muhammed Kassim, Rezian-Na
Format:	Thesis
Language:	English
Published:	2012
Subjects:	Sports and tourism Sports tourism Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/39792/1/39792.pdf
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id	my-uitm-ir.39792
record_format	uketd_dc
spelling	my-uitm-ir.397922023-01-19T07:52:09Z Determinants and consequence of total spectator experience (TSE): empirical evidence from a sport tourism event of Formula One (F1) / Rezian-Na Muhammed Kassim 2012 Muhammed Kassim, Rezian-Na Sports and tourism. Sports tourism Consumer satisfaction A recent wave of interest on the conceptualization and measurement of total spectators (customers) experience been vigorously conducted by the marketers and academic research to understand the factors that trigger their memorable experience and has influence on continue attending the special event. These waves have caused a recent surge in research that has explored many aspects of experiences' consumption. However, existing sport or tourism research has provided little explanation of the factors that portray the spectators' experience. The purpose of this study was to develop valid and reliable cues of Total Spectators' Experience (TSE) Scale and to examine the relationship among TSE, emotion, satisfaction and loyalty, This study applies Environmental Psychology Model (Mehrabian-Russell Mode, 1974) to a sample of 424 sport spectators from Sport Motor Mega Event. Based on the literature, a theoretical model was developed and tested using data collected from spectators attending a major motor sports event (Formula One). The research design of this study also applies the focus group, exploratory, descriptive, convenient sampling and cross-sectional method. The data was collected using survey questionnaire and data analyzes was tested using structural equation modelling (SEM) via AMOS (Analysis of Moment Structures) software package Version 18.0. Exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) were performed to validate the scales. All major goodness fit indices showed that the models acceptable. From eight (8) hypotheses only six (6) were accepted. Result of hypothesizes model acceptable fit was CMIN/DF=2.822, RMSEA=0.066, GFI = 0.914, AGFI = 0.901, IFI= 0.913 and CFI=0.912. The findings from this study point to support the M-R model in sport tourism setting. The results showed the overall TSE significantly contributes to spectator's emotion, satisfaction and loyalty. On the other hand, spectator's satisfaction had a negative effect on loyalty simultaneously. Discussions of the results are provided along with implication for the event organizers and government and recommendations for future research. 2012 Thesis https://ir.uitm.edu.my/id/eprint/39792/ https://ir.uitm.edu.my/id/eprint/39792/1/39792.pdf text en public phd doctoral Universiti Teknologi MARA (UiTM) Faculty of Business and Management Musa, Rosidah Mohd Roslin, Rosmimah Kwame, Ampofo Boeting
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Musa, Rosidah Mohd Roslin, Rosmimah Kwame, Ampofo Boeting
topic	Sports and tourism Sports tourism Consumer satisfaction
spellingShingle	Sports and tourism Sports tourism Consumer satisfaction Muhammed Kassim, Rezian-Na Determinants and consequence of total spectator experience (TSE): empirical evidence from a sport tourism event of Formula One (F1) / Rezian-Na Muhammed Kassim
description	A recent wave of interest on the conceptualization and measurement of total spectators (customers) experience been vigorously conducted by the marketers and academic research to understand the factors that trigger their memorable experience and has influence on continue attending the special event. These waves have caused a recent surge in research that has explored many aspects of experiences' consumption. However, existing sport or tourism research has provided little explanation of the factors that portray the spectators' experience. The purpose of this study was to develop valid and reliable cues of Total Spectators' Experience (TSE) Scale and to examine the relationship among TSE, emotion, satisfaction and loyalty, This study applies Environmental Psychology Model (Mehrabian-Russell Mode, 1974) to a sample of 424 sport spectators from Sport Motor Mega Event. Based on the literature, a theoretical model was developed and tested using data collected from spectators attending a major motor sports event (Formula One). The research design of this study also applies the focus group, exploratory, descriptive, convenient sampling and cross-sectional method. The data was collected using survey questionnaire and data analyzes was tested using structural equation modelling (SEM) via AMOS (Analysis of Moment Structures) software package Version 18.0. Exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) were performed to validate the scales. All major goodness fit indices showed that the models acceptable. From eight (8) hypotheses only six (6) were accepted. Result of hypothesizes model acceptable fit was CMIN/DF=2.822, RMSEA=0.066, GFI = 0.914, AGFI = 0.901, IFI= 0.913 and CFI=0.912. The findings from this study point to support the M-R model in sport tourism setting. The results showed the overall TSE significantly contributes to spectator's emotion, satisfaction and loyalty. On the other hand, spectator's satisfaction had a negative effect on loyalty simultaneously. Discussions of the results are provided along with implication for the event organizers and government and recommendations for future research.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Muhammed Kassim, Rezian-Na
author_facet	Muhammed Kassim, Rezian-Na
author_sort	Muhammed Kassim, Rezian-Na
title	Determinants and consequence of total spectator experience (TSE): empirical evidence from a sport tourism event of Formula One (F1) / Rezian-Na Muhammed Kassim
title_short	Determinants and consequence of total spectator experience (TSE): empirical evidence from a sport tourism event of Formula One (F1) / Rezian-Na Muhammed Kassim
title_full	Determinants and consequence of total spectator experience (TSE): empirical evidence from a sport tourism event of Formula One (F1) / Rezian-Na Muhammed Kassim
title_fullStr	Determinants and consequence of total spectator experience (TSE): empirical evidence from a sport tourism event of Formula One (F1) / Rezian-Na Muhammed Kassim
title_full_unstemmed	Determinants and consequence of total spectator experience (TSE): empirical evidence from a sport tourism event of Formula One (F1) / Rezian-Na Muhammed Kassim
title_sort	determinants and consequence of total spectator experience (tse): empirical evidence from a sport tourism event of formula one (f1) / rezian-na muhammed kassim
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Business and Management
publishDate	2012
url	https://ir.uitm.edu.my/id/eprint/39792/1/39792.pdf
_version_	1783734539886002176

Determinants and consequence of total spectator experience (TSE): empirical evidence from a sport tourism event of Formula One (F1) / Rezian-Na Muhammed Kassim

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