Facilities Complaints and Evaluations System for Kolej Kerawang UiTM Kuala Terengganu (e-CEK) / Faten Anis Azreen Zakaria

Facilities Complaints and Evaluations system for Kolej Kerawang (e-CEK) is a system that being developed for Unit Pengurusan Kolej Kerawang (UPKK). This system enable user to manage information of facilities complaints and evaluations in a systematic way. Currently, all the facilities complaints and...

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Main Author:	Zakaria, Faten Anis Azreen
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Analytical methods used in the solution of physical problems Electronic digital computers Application program interfaces Web databases
Online Access:	https://ir.uitm.edu.my/id/eprint/41025/1/41025.pdf
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id	my-uitm-ir.41025
record_format	uketd_dc
spelling	my-uitm-ir.410252021-01-25T08:00:00Z Facilities Complaints and Evaluations System for Kolej Kerawang UiTM Kuala Terengganu (e-CEK) / Faten Anis Azreen Zakaria 2017-01 Zakaria, Faten Anis Azreen Analytical methods used in the solution of physical problems Electronic digital computers Application program interfaces Web-based user interfaces. User interfaces (Computer systems) Web databases Facilities Complaints and Evaluations system for Kolej Kerawang (e-CEK) is a system that being developed for Unit Pengurusan Kolej Kerawang (UPKK). This system enable user to manage information of facilities complaints and evaluations in a systematic way. Currently, all the facilities complaints and evaluations are conducting manually that requires student to fill in the form, submit the form to the college staff and college staff need to approve the complaints. Then, college staff will contact staff of Bahagian Pengurusan Fasiliti (BPF) for further action. With the increasing number of students, the manual process is time consuming and need a lot of book usage to record the complaint information. This system will enhance the flow of current process and facilitate user in handling the complaints and evaluation task. Adapted Waterfall Model is used for development of e-CEK which contains five phases that need to be followed. The five phases are planning, analysis, design, development and testing and evaluation. Other than that, User Centered Design (UCD) are implemented in this system development which is involve the user directly in each phase. Functionality testing is conducted by the developer and tester by using the test plan based on stated requirements. In term of usability, the system is evaluated by three experts and thirty respondents. Six constructs were used in the evaluation process that consists of ease of use, user interface, user experience, consistency and satisfaction. Overall, the highest mean is satisfaction construct (Mean=4.53, SD=0.57). For future enhancement, it is recommended that this system to have a notification module where notification via short message system (SMS) for the technician to be alerted that they have been assigned for a new task. 2017-01 Thesis https://ir.uitm.edu.my/id/eprint/41025/ https://ir.uitm.edu.my/id/eprint/41025/1/41025.pdf text en public degree Universiti Teknologi MARA Faculty of Computer and Mathematical Sciences Mohamed@Omar, Hasiah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Mohamed@Omar, Hasiah
topic	Analytical methods used in the solution of physical problems Electronic digital computers Application program interfaces Analytical methods used in the solution of physical problems Web databases
spellingShingle	Analytical methods used in the solution of physical problems Electronic digital computers Application program interfaces Analytical methods used in the solution of physical problems Web databases Zakaria, Faten Anis Azreen Facilities Complaints and Evaluations System for Kolej Kerawang UiTM Kuala Terengganu (e-CEK) / Faten Anis Azreen Zakaria
description	Facilities Complaints and Evaluations system for Kolej Kerawang (e-CEK) is a system that being developed for Unit Pengurusan Kolej Kerawang (UPKK). This system enable user to manage information of facilities complaints and evaluations in a systematic way. Currently, all the facilities complaints and evaluations are conducting manually that requires student to fill in the form, submit the form to the college staff and college staff need to approve the complaints. Then, college staff will contact staff of Bahagian Pengurusan Fasiliti (BPF) for further action. With the increasing number of students, the manual process is time consuming and need a lot of book usage to record the complaint information. This system will enhance the flow of current process and facilitate user in handling the complaints and evaluation task. Adapted Waterfall Model is used for development of e-CEK which contains five phases that need to be followed. The five phases are planning, analysis, design, development and testing and evaluation. Other than that, User Centered Design (UCD) are implemented in this system development which is involve the user directly in each phase. Functionality testing is conducted by the developer and tester by using the test plan based on stated requirements. In term of usability, the system is evaluated by three experts and thirty respondents. Six constructs were used in the evaluation process that consists of ease of use, user interface, user experience, consistency and satisfaction. Overall, the highest mean is satisfaction construct (Mean=4.53, SD=0.57). For future enhancement, it is recommended that this system to have a notification module where notification via short message system (SMS) for the technician to be alerted that they have been assigned for a new task.
format	Thesis
qualification_level	Bachelor degree
author	Zakaria, Faten Anis Azreen
author_facet	Zakaria, Faten Anis Azreen
author_sort	Zakaria, Faten Anis Azreen
title	Facilities Complaints and Evaluations System for Kolej Kerawang UiTM Kuala Terengganu (e-CEK) / Faten Anis Azreen Zakaria
title_short	Facilities Complaints and Evaluations System for Kolej Kerawang UiTM Kuala Terengganu (e-CEK) / Faten Anis Azreen Zakaria
title_full	Facilities Complaints and Evaluations System for Kolej Kerawang UiTM Kuala Terengganu (e-CEK) / Faten Anis Azreen Zakaria
title_fullStr	Facilities Complaints and Evaluations System for Kolej Kerawang UiTM Kuala Terengganu (e-CEK) / Faten Anis Azreen Zakaria
title_full_unstemmed	Facilities Complaints and Evaluations System for Kolej Kerawang UiTM Kuala Terengganu (e-CEK) / Faten Anis Azreen Zakaria
title_sort	facilities complaints and evaluations system for kolej kerawang uitm kuala terengganu (e-cek) / faten anis azreen zakaria
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2017
url	https://ir.uitm.edu.my/id/eprint/41025/1/41025.pdf
_version_	1783734608517398528

Facilities Complaints and Evaluations System for Kolej Kerawang UiTM Kuala Terengganu (e-CEK) / Faten Anis Azreen Zakaria

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