Management of Telekom Malaysia Berhad's non payment accounts / Mohamad Yahya Mohamad Wasly ... [et al.]

Non-payment (NP) of residential fixed line telephony has affected Telekom Malaysia Berhad (TM) profitability and adversely its cash flow. Management concerned has encouraged the group to review and analyze the factors that affect TM NP, besides proposing preventive and corrective actions to combat t...

Full description

Saved in:

Bibliographic Details
Main Authors:	Mohamad Wasly, Mohamad Yahya, Hadi, Muhammad Marcus, Ahmad, Rohani, Safri Awang, Surya, Nor, Mohamed
Format:	Thesis
Language:	English
Published:	2008
Subjects:	Telecommunication industry Telegraph Telephone industry
Online Access:	https://ir.uitm.edu.my/id/eprint/44240/1/44240.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uitm-ir.44240
record_format	uketd_dc
spelling	my-uitm-ir.442402021-03-29T02:00:50Z Management of Telekom Malaysia Berhad's non payment accounts / Mohamad Yahya Mohamad Wasly ... [et al.] 2008-04 Mohamad Wasly, Mohamad Yahya Hadi, Muhammad Marcus Ahmad, Rohani Safri Awang, Surya Nor, Mohamed Telecommunication industry. Telegraph Telephone industry Non-payment (NP) of residential fixed line telephony has affected Telekom Malaysia Berhad (TM) profitability and adversely its cash flow. Management concerned has encouraged the group to review and analyze the factors that affect TM NP, besides proposing preventive and corrective actions to combat the TM NP. The scope of the study is limited to the normal residential telephony customers only and includes the household characteristics for TM residential customers who are pending disconnection in Kuching. A simple random sampling technique was employed so as to give an equal chance for the respondents to be selected and get more representative findings. For this study, questionnaires were used for data collection via distribute phone calls and face-to-face interviews. A total of 109 responses were received from 150 selected respondents. Likert scaling questionnaires were employed due to its simplicity, easy to construct and administer. The questionnaire had been pilottested before the actual questionnaires were distributed. 2008-04 Thesis https://ir.uitm.edu.my/id/eprint/44240/ https://ir.uitm.edu.my/id/eprint/44240/1/44240.pdf text en public masters Universiti Teknologi MARA Cawangan Sarawak Faculty of Business and Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Telecommunication industry Telegraph Telephone industry
spellingShingle	Telecommunication industry Telegraph Telephone industry Mohamad Wasly, Mohamad Yahya Hadi, Muhammad Marcus Ahmad, Rohani Safri Awang, Surya Nor, Mohamed Management of Telekom Malaysia Berhad's non payment accounts / Mohamad Yahya Mohamad Wasly ... [et al.]
description	Non-payment (NP) of residential fixed line telephony has affected Telekom Malaysia Berhad (TM) profitability and adversely its cash flow. Management concerned has encouraged the group to review and analyze the factors that affect TM NP, besides proposing preventive and corrective actions to combat the TM NP. The scope of the study is limited to the normal residential telephony customers only and includes the household characteristics for TM residential customers who are pending disconnection in Kuching. A simple random sampling technique was employed so as to give an equal chance for the respondents to be selected and get more representative findings. For this study, questionnaires were used for data collection via distribute phone calls and face-to-face interviews. A total of 109 responses were received from 150 selected respondents. Likert scaling questionnaires were employed due to its simplicity, easy to construct and administer. The questionnaire had been pilottested before the actual questionnaires were distributed.
format	Thesis
qualification_level	Master's degree
author	Mohamad Wasly, Mohamad Yahya Hadi, Muhammad Marcus Ahmad, Rohani Safri Awang, Surya Nor, Mohamed
author_facet	Mohamad Wasly, Mohamad Yahya Hadi, Muhammad Marcus Ahmad, Rohani Safri Awang, Surya Nor, Mohamed
author_sort	Mohamad Wasly, Mohamad Yahya
title	Management of Telekom Malaysia Berhad's non payment accounts / Mohamad Yahya Mohamad Wasly ... [et al.]
title_short	Management of Telekom Malaysia Berhad's non payment accounts / Mohamad Yahya Mohamad Wasly ... [et al.]
title_full	Management of Telekom Malaysia Berhad's non payment accounts / Mohamad Yahya Mohamad Wasly ... [et al.]
title_fullStr	Management of Telekom Malaysia Berhad's non payment accounts / Mohamad Yahya Mohamad Wasly ... [et al.]
title_full_unstemmed	Management of Telekom Malaysia Berhad's non payment accounts / Mohamad Yahya Mohamad Wasly ... [et al.]
title_sort	management of telekom malaysia berhad's non payment accounts / mohamad yahya mohamad wasly ... [et al.]
granting_institution	Universiti Teknologi MARA Cawangan Sarawak
granting_department	Faculty of Business and Management
publishDate	2008
url	https://ir.uitm.edu.my/id/eprint/44240/1/44240.pdf
_version_	1783734713581568000

Management of Telekom Malaysia Berhad's non payment accounts / Mohamad Yahya Mohamad Wasly ... [et al.]

Similar Items