Optimizing number of effective-efficient counters using poisson queuing model / Nurul Elfieqah Rostam

Train is the most preferred public transport in urban area. However, passengers are often delayed by ineffective and inefficient counter services. They often have to queue to buy a ticket. The purpose of this study was to optimize the number of effective and efficient counters at a train station. Sp...

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Main Author:	Rostam, Nurul Elfieqah
Format:	Thesis
Language:	English
Published:	2021
Subjects:	Urban transportation
Online Access:	https://ir.uitm.edu.my/id/eprint/44613/1/44613.pdf
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id	my-uitm-ir.44613
record_format	uketd_dc
spelling	my-uitm-ir.446132021-10-28T01:51:53Z Optimizing number of effective-efficient counters using poisson queuing model / Nurul Elfieqah Rostam 2021-03-31 Rostam, Nurul Elfieqah Urban transportation Numerical simulation. Monte Carlo method Train is the most preferred public transport in urban area. However, passengers are often delayed by ineffective and inefficient counter services. They often have to queue to buy a ticket. The purpose of this study was to optimize the number of effective and efficient counters at a train station. Specifically, this study attempted to identify the optimal number of opened counters at one time and to determine the minimum time taken for a passenger to buy a ticket. To achieve both objectives, the researcher has chosen to apply Poisson Queuing Simulation (PQ) to the Morning Shift (MS) and Evening Shift (ES) data at a train station. When the interval was capped to 25 minutes (the upper time limit for passengers to catch the morning train), the total time taken by passengers in three MS queues were 16.80 minutes, 14.70 minutes, and 12.60 minutes, respectively. Therefore, the optimal number of counters to be opened was 1 counter. Total time taken for three ES queues were 28.51 minutes, 20.18 minutes and 17.58 minutes respectively. Hence, a maximum of 2 counters were needed for the ES if the number of passengers were to exceed the normal flow. Based on these findings it is recommended that KTMB analyses the number of passengers using their stations to determine the optimal number of opened counters for all stations. 2021-03 Thesis https://ir.uitm.edu.my/id/eprint/44613/ https://ir.uitm.edu.my/id/eprint/44613/1/44613.pdf text en public degree Universiti Teknologi Mara Perlis Faculty of Computer & Mathematical Sciences
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Urban transportation Urban transportation
spellingShingle	Urban transportation Urban transportation Rostam, Nurul Elfieqah Optimizing number of effective-efficient counters using poisson queuing model / Nurul Elfieqah Rostam
description	Train is the most preferred public transport in urban area. However, passengers are often delayed by ineffective and inefficient counter services. They often have to queue to buy a ticket. The purpose of this study was to optimize the number of effective and efficient counters at a train station. Specifically, this study attempted to identify the optimal number of opened counters at one time and to determine the minimum time taken for a passenger to buy a ticket. To achieve both objectives, the researcher has chosen to apply Poisson Queuing Simulation (PQ) to the Morning Shift (MS) and Evening Shift (ES) data at a train station. When the interval was capped to 25 minutes (the upper time limit for passengers to catch the morning train), the total time taken by passengers in three MS queues were 16.80 minutes, 14.70 minutes, and 12.60 minutes, respectively. Therefore, the optimal number of counters to be opened was 1 counter. Total time taken for three ES queues were 28.51 minutes, 20.18 minutes and 17.58 minutes respectively. Hence, a maximum of 2 counters were needed for the ES if the number of passengers were to exceed the normal flow. Based on these findings it is recommended that KTMB analyses the number of passengers using their stations to determine the optimal number of opened counters for all stations.
format	Thesis
qualification_level	Bachelor degree
author	Rostam, Nurul Elfieqah
author_facet	Rostam, Nurul Elfieqah
author_sort	Rostam, Nurul Elfieqah
title	Optimizing number of effective-efficient counters using poisson queuing model / Nurul Elfieqah Rostam
title_short	Optimizing number of effective-efficient counters using poisson queuing model / Nurul Elfieqah Rostam
title_full	Optimizing number of effective-efficient counters using poisson queuing model / Nurul Elfieqah Rostam
title_fullStr	Optimizing number of effective-efficient counters using poisson queuing model / Nurul Elfieqah Rostam
title_full_unstemmed	Optimizing number of effective-efficient counters using poisson queuing model / Nurul Elfieqah Rostam
title_sort	optimizing number of effective-efficient counters using poisson queuing model / nurul elfieqah rostam
granting_institution	Universiti Teknologi Mara Perlis
granting_department	Faculty of Computer & Mathematical Sciences
publishDate	2021
url	https://ir.uitm.edu.my/id/eprint/44613/1/44613.pdf
_version_	1783734723734929408

Optimizing number of effective-efficient counters using poisson queuing model / Nurul Elfieqah Rostam

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