Compliance with the Malaysian standard for Muslim- friendly hospitality Services (MS 2610:2015) requirements: a comparative study between selected Islamic Quality Standard (IQS) awarded hotels in Malaysia / Nor Syahirah Amer Nordin

Malaysia as one of the preferred tourist destinations for Muslim tourists has established a standard named MS 2610:2015 Muslim-friendly hospitality services – Requirements. Previously in 2012, an industrial driven, Islamic Quality Standard (IQS) for Hotel was introduced by a private company, UCSC...

Full description

Saved in:

Bibliographic Details
Main Author:	Amer Nordin, Nor Syahirah
Format:	Thesis
Language:	English
Published:	2020
Subjects:	Total quality management Benchmarking
Online Access:	https://ir.uitm.edu.my/id/eprint/51493/1/51493.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uitm-ir.51493
record_format	uketd_dc
spelling	my-uitm-ir.514932022-05-19T14:20:38Z Compliance with the Malaysian standard for Muslim- friendly hospitality Services (MS 2610:2015) requirements: a comparative study between selected Islamic Quality Standard (IQS) awarded hotels in Malaysia / Nor Syahirah Amer Nordin 2020-07 Amer Nordin, Nor Syahirah Total quality management. Benchmarking Malaysia as one of the preferred tourist destinations for Muslim tourists has established a standard named MS 2610:2015 Muslim-friendly hospitality services – Requirements. Previously in 2012, an industrial driven, Islamic Quality Standard (IQS) for Hotel was introduced by a private company, UCSC. Both of the standards have been developed to ensure the quality of tourism products and services provided for Muslim travellers is in line within the parameter of Shariah principles. Therefore, this study provides first, an analysis of both of the standard requirements and guidelines. Second, comparisons on both of the standards are made and both have similarities and differences between each other. Third, the study aims for evaluation of the compliance of the IQS awarded hotels with the MS 2610:2015.In achieving these, the study adopts a qualitative method and employs library research, interviews and observations for its data collection. The finding indicates that both standards have the general and detailed requirements including the facilities, services, and personnel. However, few loopholes in both of the standards are discussed and improvements are suggested. In addition, comparisons both of the standards are made to further elucidate the similarities, differences, strengths and weaknesses both of the standard. Furthermore, the finding of the evaluation conducted in this study found that the selected IQS awarded hotels comply with MS 2610:2015. These findings have led to the conclusion that, the hotels that awarded with IQS for Hotel have high chances to be certified with MS 2610:2015. Besides, few recommendations have also been suggested especially for the related Malaysian Authorities, UCSC and hoteliers in improving the current situation. 2020-07 Thesis https://ir.uitm.edu.my/id/eprint/51493/ https://ir.uitm.edu.my/id/eprint/51493/1/51493.pdf text en public masters Universiti Teknologi MARA Academy of Contemporary Islamic Studies Abd Rahman, Fadilah (Dr.)
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Abd Rahman, Fadilah (Dr.)
topic	Total quality management Benchmarking
spellingShingle	Total quality management Benchmarking Amer Nordin, Nor Syahirah Compliance with the Malaysian standard for Muslim- friendly hospitality Services (MS 2610:2015) requirements: a comparative study between selected Islamic Quality Standard (IQS) awarded hotels in Malaysia / Nor Syahirah Amer Nordin
description	Malaysia as one of the preferred tourist destinations for Muslim tourists has established a standard named MS 2610:2015 Muslim-friendly hospitality services – Requirements. Previously in 2012, an industrial driven, Islamic Quality Standard (IQS) for Hotel was introduced by a private company, UCSC. Both of the standards have been developed to ensure the quality of tourism products and services provided for Muslim travellers is in line within the parameter of Shariah principles. Therefore, this study provides first, an analysis of both of the standard requirements and guidelines. Second, comparisons on both of the standards are made and both have similarities and differences between each other. Third, the study aims for evaluation of the compliance of the IQS awarded hotels with the MS 2610:2015.In achieving these, the study adopts a qualitative method and employs library research, interviews and observations for its data collection. The finding indicates that both standards have the general and detailed requirements including the facilities, services, and personnel. However, few loopholes in both of the standards are discussed and improvements are suggested. In addition, comparisons both of the standards are made to further elucidate the similarities, differences, strengths and weaknesses both of the standard. Furthermore, the finding of the evaluation conducted in this study found that the selected IQS awarded hotels comply with MS 2610:2015. These findings have led to the conclusion that, the hotels that awarded with IQS for Hotel have high chances to be certified with MS 2610:2015. Besides, few recommendations have also been suggested especially for the related Malaysian Authorities, UCSC and hoteliers in improving the current situation.
format	Thesis
qualification_level	Master's degree
author	Amer Nordin, Nor Syahirah
author_facet	Amer Nordin, Nor Syahirah
author_sort	Amer Nordin, Nor Syahirah
title	Compliance with the Malaysian standard for Muslim- friendly hospitality Services (MS 2610:2015) requirements: a comparative study between selected Islamic Quality Standard (IQS) awarded hotels in Malaysia / Nor Syahirah Amer Nordin
title_short	Compliance with the Malaysian standard for Muslim- friendly hospitality Services (MS 2610:2015) requirements: a comparative study between selected Islamic Quality Standard (IQS) awarded hotels in Malaysia / Nor Syahirah Amer Nordin
title_full	Compliance with the Malaysian standard for Muslim- friendly hospitality Services (MS 2610:2015) requirements: a comparative study between selected Islamic Quality Standard (IQS) awarded hotels in Malaysia / Nor Syahirah Amer Nordin
title_fullStr	Compliance with the Malaysian standard for Muslim- friendly hospitality Services (MS 2610:2015) requirements: a comparative study between selected Islamic Quality Standard (IQS) awarded hotels in Malaysia / Nor Syahirah Amer Nordin
title_full_unstemmed	Compliance with the Malaysian standard for Muslim- friendly hospitality Services (MS 2610:2015) requirements: a comparative study between selected Islamic Quality Standard (IQS) awarded hotels in Malaysia / Nor Syahirah Amer Nordin
title_sort	compliance with the malaysian standard for muslim- friendly hospitality services (ms 2610:2015) requirements: a comparative study between selected islamic quality standard (iqs) awarded hotels in malaysia / nor syahirah amer nordin
granting_institution	Universiti Teknologi MARA
granting_department	Academy of Contemporary Islamic Studies
publishDate	2020
url	https://ir.uitm.edu.my/id/eprint/51493/1/51493.pdf
_version_	1783734843496988672

Compliance with the Malaysian standard for Muslim- friendly hospitality Services (MS 2610:2015) requirements: a comparative study between selected Islamic Quality Standard (IQS) awarded hotels in Malaysia / Nor Syahirah Amer Nordin

Similar Items