High performance work system (HPWS), organisational justice, on-the-job embeddedness and turnover intention among employees at five-star hotels in Malaysia / Mohd Faeez Saiful Bakhtiar
The hotel industry is largely reliant on the skills and efforts of operational employees. These employees are critical especially in high-end hotels as they are the key to delivering superior quality service experience to the guests. The significance of operational employees in high-end hotels, in a...
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| Format: | Thesis |
| Language: | English |
| Published: |
2021
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| Online Access: | https://ir.uitm.edu.my/id/eprint/53691/1/53691.pdf |
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