Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail
Customer's intention in using online Islamic banking services has been one of the crucial concerns for each and every institution either by banking institutions or e-commerce companies that are rapidly developing nowadays. Therefore, analysing the customer's intention in using online Islam...
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Online Access: | https://ir.uitm.edu.my/id/eprint/56778/1/56778.pdf |
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my-uitm-ir.567782023-12-27T06:15:42Z Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail 2019-01 Ismail, Nora Fadilah Finance, Islamic Customer's intention in using online Islamic banking services has been one of the crucial concerns for each and every institution either by banking institutions or e-commerce companies that are rapidly developing nowadays. Therefore, analysing the customer's intention in using online Islamic banking services assists these institutions in finding alternatives for the purpos of attracting new customers either directly or indirectly. This study attempts to investigate the determinants that affect the customer's intention in using online Islamic banking services. This study was carried out by conducting a survey through questionnaire distribution to 149 of respondents. The factors that were investigated in this study are perceived usefulness, perceived ease of use, perceived enjoyment, perceived credibility and social norms. The relevant variables were adopted by this study as they were frequently used in previous studies. The study has identified that the customers' level of intention is high at the level of 4.8322 based on the four likert scale. This study also showed that the perceived credibility is the most significant determinants that influences customers' intention in using online Islamic banking services. 2019-01 Thesis https://ir.uitm.edu.my/id/eprint/56778/ https://ir.uitm.edu.my/id/eprint/56778/1/56778.pdf text en public degree Universiti Teknologi MARA Academy of Contemporary Islamic Studies Mohamed Shith, Mohd Sirajuddin Siswadi Putera |
institution |
Universiti Teknologi MARA |
collection |
UiTM Institutional Repository |
language |
English |
advisor |
Mohamed Shith, Mohd Sirajuddin Siswadi Putera |
topic |
Finance Islamic |
spellingShingle |
Finance Islamic Ismail, Nora Fadilah Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail |
description |
Customer's intention in using online Islamic banking services has been one of the crucial concerns for each and every institution either by banking institutions or e-commerce companies that are rapidly developing nowadays. Therefore, analysing the customer's intention in using online Islamic banking services assists these institutions in finding alternatives for the purpos of attracting new customers either directly or indirectly. This study attempts to investigate the determinants that affect the customer's intention in using online Islamic banking services. This study was carried out by conducting a survey through questionnaire distribution to 149 of respondents. The factors that were investigated in this study are perceived usefulness, perceived ease of use, perceived enjoyment, perceived credibility and social norms. The relevant variables were adopted by this study as they were frequently used in previous studies. The study has identified that the customers' level of intention is high at the level of 4.8322 based on the four likert scale. This study also showed that the perceived credibility is the most significant determinants that influences customers' intention in using online Islamic banking services. |
format |
Thesis |
qualification_level |
Bachelor degree |
author |
Ismail, Nora Fadilah |
author_facet |
Ismail, Nora Fadilah |
author_sort |
Ismail, Nora Fadilah |
title |
Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail |
title_short |
Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail |
title_full |
Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail |
title_fullStr |
Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail |
title_full_unstemmed |
Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail |
title_sort |
applying the extension of technology acceptance model (e-tam) in analysing the customer's intention in using online islamic banking services in malaysia / nora fadilah ismail |
granting_institution |
Universiti Teknologi MARA |
granting_department |
Academy of Contemporary Islamic Studies |
publishDate |
2019 |
url |
https://ir.uitm.edu.my/id/eprint/56778/1/56778.pdf |
_version_ |
1794191831683039232 |