Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail

Customer's intention in using online Islamic banking services has been one of the crucial concerns for each and every institution either by banking institutions or e-commerce companies that are rapidly developing nowadays. Therefore, analysing the customer's intention in using online Islam...

Full description

Saved in:

Bibliographic Details
Main Author:	Ismail, Nora Fadilah
Format:	Thesis
Language:	English
Published:	2019
Subjects:	Finance Islamic
Online Access:	https://ir.uitm.edu.my/id/eprint/56778/1/56778.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uitm-ir.56778
record_format	uketd_dc
spelling	my-uitm-ir.567782023-12-27T06:15:42Z Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail 2019-01 Ismail, Nora Fadilah Finance, Islamic Customer's intention in using online Islamic banking services has been one of the crucial concerns for each and every institution either by banking institutions or e-commerce companies that are rapidly developing nowadays. Therefore, analysing the customer's intention in using online Islamic banking services assists these institutions in finding alternatives for the purpos of attracting new customers either directly or indirectly. This study attempts to investigate the determinants that affect the customer's intention in using online Islamic banking services. This study was carried out by conducting a survey through questionnaire distribution to 149 of respondents. The factors that were investigated in this study are perceived usefulness, perceived ease of use, perceived enjoyment, perceived credibility and social norms. The relevant variables were adopted by this study as they were frequently used in previous studies. The study has identified that the customers' level of intention is high at the level of 4.8322 based on the four likert scale. This study also showed that the perceived credibility is the most significant determinants that influences customers' intention in using online Islamic banking services. 2019-01 Thesis https://ir.uitm.edu.my/id/eprint/56778/ https://ir.uitm.edu.my/id/eprint/56778/1/56778.pdf text en public degree Universiti Teknologi MARA Academy of Contemporary Islamic Studies Mohamed Shith, Mohd Sirajuddin Siswadi Putera
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Mohamed Shith, Mohd Sirajuddin Siswadi Putera
topic	Finance Islamic
spellingShingle	Finance Islamic Ismail, Nora Fadilah Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail
description	Customer's intention in using online Islamic banking services has been one of the crucial concerns for each and every institution either by banking institutions or e-commerce companies that are rapidly developing nowadays. Therefore, analysing the customer's intention in using online Islamic banking services assists these institutions in finding alternatives for the purpos of attracting new customers either directly or indirectly. This study attempts to investigate the determinants that affect the customer's intention in using online Islamic banking services. This study was carried out by conducting a survey through questionnaire distribution to 149 of respondents. The factors that were investigated in this study are perceived usefulness, perceived ease of use, perceived enjoyment, perceived credibility and social norms. The relevant variables were adopted by this study as they were frequently used in previous studies. The study has identified that the customers' level of intention is high at the level of 4.8322 based on the four likert scale. This study also showed that the perceived credibility is the most significant determinants that influences customers' intention in using online Islamic banking services.
format	Thesis
qualification_level	Bachelor degree
author	Ismail, Nora Fadilah
author_facet	Ismail, Nora Fadilah
author_sort	Ismail, Nora Fadilah
title	Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail
title_short	Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail
title_full	Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail
title_fullStr	Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail
title_full_unstemmed	Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail
title_sort	applying the extension of technology acceptance model (e-tam) in analysing the customer's intention in using online islamic banking services in malaysia / nora fadilah ismail
granting_institution	Universiti Teknologi MARA
granting_department	Academy of Contemporary Islamic Studies
publishDate	2019
url	https://ir.uitm.edu.my/id/eprint/56778/1/56778.pdf
_version_	1794191831683039232

Applying The Extension Of Technology Acceptance Model (E-TAM) in analysing the customer's intention in using online islamic banking services in Malaysia / Nora Fadilah Ismail

Similar Items